Job Title: Regular Help Desk ( White Gloves ) Job Location: San Antonio, TX (onsite) Job Type: Contract 12+ Months Note: - Must have own transportation and be willing to travel to multiple clinics in the area when needed.
- ITIL CERT candidates are preferred.
- 3-5 years in IT
Description: As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers, which may include users of all types and skill levels.
Responsibilities: - Image and deploy hardware/software for new hires and acquisitions.
- Recover and re-image existing hardware for re-deployment.
- Follow all escalation procedures according to service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives
Skills Must have - ITIL
- Service Desk, ITSM
- Hardware Deploy and Maintenance
- Troubleshoot
Nice to have - Communication skills with non IT People
- Ability to work autonomously.