Regular LDMG Operations (NOC)
: Job Details :

Role: Regular LDMG Operations (NOC) Remote RoleProject Description The candidate will be primarily responsible for the monitoring and support of mission-critical IT systems. This healthcare provider delivers a variety of medical treatments and the health of IT systems is critical for that care.Responsibilities •Manage the Network Operations (NOC) team and overall operations to ensure stability of the infrastructure, systems and applications across multiple Care Delivery Organizations •Responsible for the environments' health and ability to quickly facilitate critical incidents to improve service availability and continuity •Align and develop processes that focus on service restoration after an incident occurs. Proactively ensure monitoring and alerts are updated to prevent future incidents •Ability to effectively collaborate across teams to quickly restore service while following ITIL best practices for incidents and resolution •Performs other related duties as assignedSkills-Must have •Bachelor's Degree or equivalent work experience •5 years of expert level demonstrated NOC experience leading and supporting IT teams •5 years of experience with monitoring solutions. Preferred experience with Splunk, Prometheus and Grafana •Exceptional written and verbal communication skills, at the executive level •Delivery experience working within the ITIL Framework for Incident, Problem, Change, or Service Request Management.Nice to have •Associate or bachelor degree in Information Technology or Computer Science or equivalent •1-2 years of working in an IT infrastructure function