Location: Albuquerque,NM, USA
At VibrantCare, we deliver quality in all that we do. We treat each other with respect and promote a positive environment where people feel valued. We are honest and open in our relationships and straightforward in our communications. At VibrantCare, we work together to achieve our company objectives and meet our motto of one team one vision.
Job Summary:
Reports daily to and is under the direct supervision of a Physical Therapist and/or Occupational Therapist in accordance with State Practice Act. Also reports to Administrative Manager and/or the Director of Operations for the market. Possesses training and/or experience which allows him/her to aide therapists in carrying out rehabilitation procedures, organize/schedule and keep records of ancillary services (i.e. FCE's) and support other center-specific functions. The essential functions of the job include but are not limited to:
Essential Functions:
* Provides quality customer service with each patient interaction (through both verbal and written communication).
* Follows compliance with standardized Administrative Policies and Procedures.
* Follows directions regarding standardized, efficient and effective front office processes and procedures.
* Manages patient scheduling of new and follow-up appointments to meet specified benchmarks.
* Orders clinical and office supplies for the center. Prepares, obtains and mails all of the centers AP (where applicable). Opens all mail.
* Completes all reports and projects accurately and timely to meet all established deadlines and service standards per center and company operational needs.
* Demonstrates proficiency in Microsoft Office and Outlook.
* Collects all applicable co-payments and patient deductibles from patients. Batches and reconciles all co-payments and deductibles collected.
* Effectively communicates, whether verbal or written, all patient, physician, insurance, billing or reimbursement issues associated with patient care services with CBO Employees, CODs, MCOs, CMs, DOOs, and AMs.
* Responsible for Daily Productivity and Performance Reports as well as accuracy of such reports including but not limited to: Batch Summary, DOC, Medical Records Request Report, Unscheduled and 1,2,3 Reports, etc.
* Completes all items on the Clinic Rehab Aide Checklist demonstrating compliance with our established standards.
* Establishes, organizes and maintains files/records and waiting area for patients.
* Understands that our customers are both internal and external to the organization and that all staff is expected to uphold the Service Culture Theme and Standards.
* Prepares for new patients by having a patient chart made before initial visit including but not limited to: prescriptions, authorizations, and insurance information. Maintains patient charts to VibrantCare's policies and procedures.
* Effectively explains new patient (NP) insurance benefits.
* Carries out activities delegated by supervisor as allowed under State Practice Act
* Cleans, sterilizes and maintains hydrocollators, cleaning and maintanance of pools (where applicable) paraffin units and logs temperatures as outlined in policy and procedure manual; keeps current with laundry and maintains full supply of therapy supplies; cleans and maintains all other therapy/exercise equipment; follows OSHA guidelines for safety inspections, cleaning, disinfecting, storage of chemicals, disposal of waste.
* Observes and reports to the supervising therapist any abnormal patient conditions, reactions and responses to treatment in an efficient, professional manner.
* Participates in clinical in-services when appropriate
* Runs and/or participates in disaster drills
* Perform housekeeping duties (as applicable) including but not limited to dusting, spot cleaning, disinfecting and vacuuming restroom, gym area and gym equipment
* Performs or assists in any task/special project assigned by Center Manager, Market Manager, Administrative Manager, Director or Operations or other manager at VibrantCare.
Required Skills & Abilities:
* Ability to demonstrate effective customer service skills both oral and written.
* Communication and interpersonal skills are concise and organized (both oral and written).
* Effective organizational, time management and planning skills.
* Computer skills (proficiency in Microsoft Office and Outlook) including accurate data entry skills for automated facilities.
Physical Requirements:
* Ability to lift patients using appropriate biomechanical techniques frequently throughout the course of a weekday/shift; must be capable of easily lifting fifty (50) pounds dead weight alone.
* Ability to walk, bend, stand and reach constantly during a work day/shift.
* Visual acuity (near and distant) sufficient to evaluate, diagnose and monitor patient needs and to maintain accurate records, recognize people and provide directions.
* Ability to speak and hear sufficiently to understand and give directions.
* Ability to push wheeled equipment through the facility.
* Possess fine motor skills for clear and accurate writing of reports, charting, scheduling, daily correspondence and presentations, either manually or through the use of dictation equipment.
* Possess fine motor skills for the effective and efficient handling of diagnostic or therapeutic equipment.
Required Credentials:
* High school diploma or GED required.
* Current CPR certification.
* Some coursework or practical experience in a healthcare-related field and basic knowledge of anatomy and physiology