Henry Ford Health System
Location: Wyandotte,MI, USA
Date: 2024-10-25T10:39:47Z
Job Description:
GENERAL SUMMARY:Under direct supervision, provides clerical support for the Physical Rehabilitation Service product lines and assists with routine patient care with an emphasis on customer satisfaction and competency in dealing with a diverse patient population.PRINCIPAL DUTIES AND RESPONSIBILITIES:Timely registration of patients for outpatient rehab services.Gathers necessary information to provide insurance verification and authorization for services, documents info in patient history.Place, answer, screen and direct telephone calls, providing routine information or taking accurate messages.Collects payments for outpatient services, co-pays, deductible, generates receipts and balances cash drawer dailySchedules patients for first available appointment based on patient's availabilityPerforms charge entry on a daily basis keeping account information up to date.Maintains supply of charts, office supplies, and forms.Generates daily schedules for facility, therapists, and techs.Courteously answers inquiries by phone or in person and directs guests appropriately.Answers routine questions regarding departmental policies and procedures.Sorts and distributes incoming mail.May instruct patient and families regarding therapy schedules and registration procedure.Inform outpatients and families regarding insurance benefits.Perform routine clerical functions such as photocopying faxing and filing.Assist in setting up routing physical therapy treatments such as whirlpool, hot and cold packs, paraffin, traction, electric stimulation and other routine modalities under close supervision of a PT or PTA and in accordance with established treatment plans.Assist in the stocking of linen and removing soiled linen from OT/PT department.Assist in the cleaning and storage of equipment and supplies and make minor adjustments and repairs to equipment as needed.Assist in the cleaning of the OT/PT departments.Monitor and log the temperature of the hot and cold pack machines and the patient refrigerator.Monitor and log the oxygen tank for the amount of oxygen left in tank. Call respiratory therapy to have tank refilled if necessary.Order and stock routine supplies/equipment for OT/PT department.Work cooperatively with others to meet team and organizational goals.Plan and act with internal and external customers in mind.Promote positive relationships through effective communication.Seek to understand and improve work-related processes.Attend department staff meetings and in-services. May complete and distribute staff meeting minutes.Observe all hospital and department policies.Perform other related duties as requested.EDUCATION/EXPERIENCE REQUIRED:High School Diploma or equivalent required.A minimum of one year experience using a patient registration, verification & scheduling system, preferred.Knowledge of medical terminology preferred.Interpersonal skills to effectively greet and communicate (in person and by telephone) with customers and co-workers.Basic computer skills to allow use of hospital order communication system and software programs.Use of standard office equipment (e.g. copy and FAX machines, computers, etc.)Strong organizational skills and ability to work in an environment with multiple interruptions.Willingness to learn new skills needed to perform job.Additional Information+ Organization: Henry Ford Wyandotte Hospital+ Department: OP Rehab-Clerical+ Shift: Day Job+ Union Code: Not ApplicableAdditional DetailsThis posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.OverviewPartnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.BenefitsWhether it's offering a new medical option, helping you make healthier lifestyle choices ormaking the employee enrollment selection experience easier, it's all about choice. HenryFord Health has a new approach for its employee benefits program - My ChoiceRewards. My Choice Rewards is a program as diverse as the people it serves. There aredozens of options for all of our employees including compensation, benefits, work/life balanceand learning - options that enhance your career and add value to your personal life. As anemployee you are provided access to Retirement Programs, an Employee Assistance Program(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.Equal Employment Opportunity/Affirmative Action EmployerEqual Employment Opportunity / Affirmative Action Employer Henry Ford Health iscommitted to the hiring, advancement and fair treatment of all individuals without regard torace, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,weight, marital status, family status, gender identity, sexual orientation, and genetic information,or any other protected status in accordance with applicable federal and state laws.
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