Rehab Office Assistant - Physical Therapy - Maumee Outpatient Rehab and Therapy
: Job Details :

Thank you for considering a career at Mercy Health!Scheduled Weekly Hours:40Work Shift:Days/Evenings (United States of America)Summary of Primary Function/General Purpose of PositionUnder the direction of the therapy supervisor, provides ongoing support for daily operations of the outpatient clinic. Focuses on all aspects of clerical support to promote operational efficiencies of the clinic including but not limited to answering phones, scheduling, registration, insurance verification, authorization, data entry, and point of service collection. Supports all activities of the licensed staff to deliver patient care.Essential Job FunctionsManages front office flow by checking patients in/out and collaborating with other staff and providersMaintains current knowledge of all insurance companies and billing information to obtain accurate demographics, financial and clinical information and signatures from patients or (POA) as determined byMercy Health, Medicare, state and federal guidelinesSchedules and registers patients within the hospital system, Carepath/EPIC, both pre-registration and registration processResponsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Physical therapy, Occupational Therapy and Speech TherapyVerifies and documents accurately insurance coverage and patient responsibility as well as educate patient on information obtained from Insurance verification with follow up on discrepancies, able to help therapists and patients with tracking insurance authorization and benefit informationResponsible to run Cost Estimator and collect point of service (POS) collection as appropriate. Also, collecting retail payment and maintaining accurate accounting transactions on all POS collectionsAssists with rehab diagnosis coding and obtaining medical diagnosis from physician officePerforms daily charge audits to ensure accuracy of chargesEnsures daily monitoring and maintenance of all assigned departmental work queuesBalances cash, prepares deposits and records all transactions accurately and on assigned time frames.Demonstrates standards of excellence of care in all interactions for both internal and external customers.This includes phone triage, calls to appropriate staff or departments, conducting appointment reminder confirmation calls and problem solving through critical thinkingPrepares charts for delivery to medical records after dischargeThis document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties asrequired by their supervisor, subject to reasonable accommodation.Employment QualificationsHigh School Diploma or GEDPreferred Education: 2 year associatesMinimum QualificationsMinimum 2 years of office experienced with insurance in medical office settingOther Knowledge, Skills and AbilitiesRequired: Keyboard and computer skills, high level of interpersonal skills, multitasking ability, organizational skillsOther Knowledge, Skills and AbilitiesPreferred: Insurance and medical terminologyThis is a collective bargaining position.Mercy Health is an equal opportunity employer.Many of our opportunities reward* your hard work with:* Comprehensive, affordable medical, dental and vision plans* Prescription drug coverage* Flexible spending accounts* Life insurance w/AD&D* Employer contributions to retirement savings plan when eligible* Paid time off* Educational Assistance* And much more* Benefits offerings vary according to employment status.Department:Physical Therapy - St. Vincent - FT MeigsIt is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email ...@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ...@mercy.com.