Rehabilitation Assistant - Storm Lake
: Job Details :

The Iowa Vocational Rehabilitation Services Team at Iowa Workforce Development is accepting applications for a full-time Rehabilitation Assistant role in our Storm Lake, IA office. The successful candidate will work on a high performing team dedicated to serving the needs of individuals with disabilities to achieve their employment, independence, and economic goals.Job Description and Responsibilities:As a Rehabilitation Assistant (RA) you will provide general agency information at orientations for job candidates to support new referrals and complete agency referral/ application materials to support job candidates as necessary.Conduct initial interviews with new applicants to gather personal data, complete agency paperwork, explain rights and responsibilities, explain available vocational rehabilitation services and develop partnerships with job candidates focusing on employment throughout rehabilitation program; explain employer and rehabilitation team expectations.The RA will assist and instruct job candidates in acceptable social interpersonal, and work-related behaviors to improve success in work environments. Help redirect inappropriate or disruptive behavior to improve job candidate success in vocational training. Instruct job candidates one-on-one to perform simple tasks and provide feedback to achieve desired behavior.Provides Job Seeking Skills training to assist job candidates to learn to find employment and instruct job candidates on jobs and follows up with employers to identify problems and issues; works with counselors, job candidates, and employers to resolve issues.The successful RA will complete monthly progress reviews as requested by counselors, contact employers to develop jobs, monitor and update area office employer development account and help answer questions about vocational rehabilitation services from the public.In the RA role you will review occupational projections, salary expectations, and labor market trends; research job leads; and conduct research on accommodations/medical information needed as requested by counselors. As directed by counselors, maintain monthly contact with job candidates who are seeking or in employment (statuses 20 and 22) with ongoing plans to meet goals.The RA will accompany job candidates to job interviews and provide limited job coaching as directed by counselors. You will also observe and interact with job candidates and business representatives in diverse and varied work settings.You will help identify work skills and behaviors needed and provide coaching to candidates and review job candidate on-the-job performance and reports information to counselors. Follow job maintenance plans developed by counselors, job candidates, and employers.Support clerical processing and workload that includes opening, transferring, and closing case records and process and track confidential releases of information and related case data complying with agency standards.Additional job responsibilities include:* Process Social Security Administration verification requests, enter data into the case management system and maintain files.* Initiate and track case authorizations for financial purchasing of goods and services for job candidates. This includes creating, amending, canceling, billing, and tracking. Type and process letters pertaining to case services.* Document changes in case records and send notifications to job candidates and assign team members as applicable.* Process mail and deliveries utilizing USPS or UPS/FedEx services as needed. Use copiers/scanners to copy, scan, download/upload information into the agency case management system.* Work with software, hardware and electronic forms needed for position responsibilities and compose case notes documenting work provided in case record.* Ensure tasks and assignments are thoroughly completed and performed in a business/professional appearance with special attention to spelling, grammar, punctuation usage, accuracy, fact checking, attention to detail and completed in a timely manner.* Assist service staff in adhering to regulatory time frames such as 60 days for eligibility, 90 days for plan development, annual reviews, goal dates and 90 days for stabilization.* Announce the arrival of visitors in a timely manner and follow up if visitors have been waiting too long by finding alternate contact.* Ensure the reception area is staffed and may serve as a front desk receptionist, providing coverage for visitors. Treat internal and external customers with respect and establish a good rapport.* Answer incoming calls politely and clearly, determining nature of the call and routing the call to the appropriate person and route complex issues to area office supervisor or Secretary 2.* Take messages as appropriate and cancel and reschedule appointments as requested by staff. Review messages from voice mail and respond when appropriate.* Some travel may be required.* Attend agency staff meetings utilizing information provided to support and direct work activities and support as a backup for coverage for other clerical team members as needed including assisting on special projects and tasks as needed to meet office and agency needs.The successful candidate must be able to pass a criminal background check conducted by the Iowa Department of Public Safety.About Iowa Workforce DevelopmentAs of July 1, 2023, Iowa Vocational Rehabilitation Services has become part of Iowa Workforce Development.Iowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKS Centers.Employer Highlights and BenefitsIWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:* Excellent health, dental, and vision insurance.* Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.* Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.* Flexible Spending Accounts for medical and dependent care.* Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.* Employee Assistance Programs and Discount Programs for support.Click here to learn more about all of the amazing benefits the State of Iowa offers.If you're looking for a career with a well-respected organization that values its employees and customers, you've come to the right place!Hours of Work: Monday - Friday 8:00am-4:30pm.Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:* Two years of full-time work experience in a human services field which involved: customer service, contact with the public to either compile or provide information regarding services, the organization/management of confidential information, or the scheduling of appointments.* Two years of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach.* A combination of a total of two years of education and full-time experience (as described in either number one or two), where thirty semester hours of accredited college or university course work equals one year of full-time experience.* Current, continuous experience in the state executive branch that includes eighteen months of full-time work in direct client/customer service in a clerical or administrative support capacity.For additional information, please click on this link to view the job description.