Location: Townshend,VT, USA
Do you enjoy helping people, learning, and working with a team? Would you like to make a difference every day? Grace Cottage Family Health & Hospital is dedicated to providing this while offering a highly competitive benefits package for full and part-time employees, which helps our teammates meet their personal and professional needs.Position Summary:Responsible for handling incoming calls and scheduling all appointments for the Rehab department. Must be able to effectively communicate and interact well with the public.Qualifications:Education/ Experience: High school graduate or equivalent. Knowledge of medical terminology and experience in a healthcare setting preferred. Previous experience working in a clinical setting and/or experience with scheduling software is preferred.Other Requirements: Experience with electronic health records preferred. Excellent customer service skills. Ability to problem solve, prioritize and organize tasks.RequirementsEssential Functions Of The Position:FTS follow up calls to reschedule/remind of next appointment.Assistance with data collection for month end statistical reports.Routine department cleaning, restocking of supplies.Call outpatients to schedule initial evaluations and appointments and reminder calls as needed.Ensure appropriate referral is on file and necessary insurance information is provided by the patient at the time of initial visit.Contact physician offices for referrals and/or reports as requested by therapists or management.Collects co-pays, provide receipt to patients and track co-payments.Create and maintain caseload sheet for all therapists.Monitor charts on hold; contact patients to reschedule as appropriate.Other duties as assigned by Rehab Director.How We Support You:• Rich Medical, Dental and Vision Insurance• 401(k) with matching• Life And Disability Insurance• Tuition Reimbursement• Generous Earned Time Off Package• Responsive Employee Assistance Program• Wellness Motivations And IncentivesDon't meet every single requirement?Grace Cottage Hospital has made a deliberate effort to create an inclusive work environment where employees feel appreciated for their unique characteristics, and therefore comfortable being their true and authentic selves. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.Why Grace Cottage?Grace Cottage has been voted Best Place To Work, in the Brattleboro Reformers Readers' Choice Award since 2019. We are also included in the Vermont Biz Magazines 2023 & 2024 Best Places To Work in Vermont!