Remote-2nd Shift/Weekends -Customer Service needed for a contract opportunity with Yoh's client for Remote Position.Summary:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.The Big Picture - Skills
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage ones time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
- Looking for afternoon, nights, and weekends only.
- Candidates must be able to work a full shift on the weekend with a day off during the week.
- Familiarity with Google Sheets/Excel (basic knowledge), PowerPoint, SalesForce is preferred.
- Looking for candidates who can work these times: 12p - 8:30p, 12:30p - 9p, 1p - 9:30p, 1:30p - 10p EST.
Schedule:
- Second shift and weekends
- Saturday or Sunday required
- Pay Rate - $17.50
What You'll Be Doing:
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- They'll be closing out work orders in portals for customers, editing portals.
- ??????Will not be working on the phone, but will be working through Gmail and SalesForce.
What You Need to Bring to the Table:
- High school diploma or GED preferred. 0-2 years customer service related experience required
Opportunity is Calling, Apply Now!Recruiter: Claudia HolleyYoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!Estimated Max Rate: $17.50Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visitto contact us if you are an individual with a disability and require accommodation in the application process.For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.