The ideal candidate would reside in MST/PST Time Zones
We're Looking For:
We are seeking an Account Executive with experience in sales & account management. A Remote Account Executive will support and cultivate customer retention as well as acquire new accounts. You will act as the personal liaison for dealerships, ensuring that expectations are met while facilitating an exceptional customer experience.
Through a consultative sales approach and superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. Driving user adoption, you will be the voice of the company and the bridge to our clients' success. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals.
You Are:
- Customer-obsessed. You are a patient listener who communicates simple solutions to improve efficiency.
- Tech-savvy. Once trained, you're able to quickly master technology platforms/tools.
- Results-driven. You are driven to reach new goals and can make decisions to maintain momentum toward your goals.
- A Proud Ambassador. You will drive growth while teaching best practices to ensure success.
- Agile. You must have the ability to evaluate strategies and pivot directions when needed.
You will:
- Act as the main point of contact for dealerships and drive growth by understanding your customer's business needs.
- Maintain communication with all departments to ensure satisfaction of stakeholders and resolution of issues.
- Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
- Document all research and customer interactions in our CRM to ensure product and service reliability.
- Track call activity and performance measurements against goals using CRM software to meet or exceed all goals and KPIs.
- Play a pivotal role in coaching our customers on best practices.
Must Have's:
- 3-5 years of related sales and/or account management experience.
- Strong understanding of online technologies and proficiency in Google Suite offerings.
- Proven track record as a proactive problem-solver.
- Excellent oral and written communication skills, with a focus on customer service.
- Strong organizational, time management, and prioritization skills.
- Proven ability to work autonomously and stay focused in a remote work environment.
Nice to Have:
- Experience with Salesforce
- Bachelor's Degree
- Experience with DOMO or other data analysis tools
- Experience working with Slack
- Automotive experience
What We Offer:
- Competitive pay
- Medical, dental, and vision benefits
- 401K with company match
- Paid time off
- Paid maternity and paternity leave
- Employer-paid insurance and AD&D
- Employee Assistance Program
- Leap into Service Day to volunteer
- Tuition Reimbursement
- Opportunities for career advancement
Sound like a match? Apply Now - We can't wait to hear from you!