Remote in Rhode Island - Bi-Lingual (Spanish) Sales Support needed for a contract opportunity with Yoh's client located in Rhonde Island. The Big Picture - Top Skills Should You Possess:
- Educational Background: Associate's degree or equivalent.
- Language: Spanish speaker.
- Location: Must be located in Rhode Island; however, position remote.
- Proficient in Salesforce
- Pay: $23 - $26/hr; depending on experience
What You'll Be Doing:
- The Digital Retention Specialist is responsible for ensuring high levels of customer retention and satisfaction.
- This role involves proactively engaging with customers to understand and address their needs, identifying blockers to renewal, and implementing strategies to improve customer loyalty.
- The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.
What You Need to Bring to the Table:
- Educational Background: Associate's degree or equivalent.
- Professional Experience: Five (5) plus years of practical experience in customer service and retention.
- Salesforce: Proficiency in using Salesforce for documenting and managing customer interactions.
Bonus Points! Otherwise Known As Preferred Qualifications:
- Candidates with a Bachelor's degree and sales experience preferred (over customer support experience).
Opportunity is Calling, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visit to contact us if you are an individual with a disability and require accommodation in the application process.For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.