Job Title: Remote Collections Agent Pay Rate: $18 an hour Location: Remote; applicants must reside in Indiana to be considered Job Duties:
- Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
- Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
- Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
- Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
- Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database
Requirements:
- 1 or more years of collections experience (must be recent
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Strong multitasking abilities, adept at setting priorities and managing time effectively
- Experience must be in Outbound and Inbound call high volume setting
Why you should apply:
- Company will provide the equipment to perform the job duties
- Monthly bonuses ranging from $600 up to $1,000
- Excellent benefits
- Direct hire position
- Work from home
- Room for growth
Shift: Shifts depend on the availability or need, and will be disclosed upon interviews #AB