DoverStaffing is currently seeking experienced remote call center customer service representatives. If you like guiding and helping others find answers and working from your home. This is the job for you. Job Responsibilities: Interact and provide service to customers by responding to inquiries, requests, complaints and/or providing information.
- Meet and exceed Intuit success metrics, including average handle time, quality assurance, customer service and schedule adherence.
- Leverage your strong computer skills and the ability to navigate through multiple systems to research information quickly.
- Work on one of the following (7 hours) shifts:
7:00 am 3:30 pm 10:30 am 7:00 pm Required qualifications:
- High school or GED Equivalent.
- 1 -2 years minimum high-volume call center experience
- Excellent customer service, judgment and decision-making, and analytical skills.
- Excellent computer and communication skills, both written and verbal
- Ability to work in a team environment and results-oriented.
- Communicate clearly and concisely, demonstrate empathy and the ability to de-escalate
- Must have and/or be willing to put together a home office setting in your home (or an area where you can turn into home office with a computer/laptop, internet connection to the wall/router, and headset hook-ups).
- Successful completion of a drug screen test
- Must be able to successfully pass a background check
- Preferred Languages required:
English, Bilingual-Spanish, Bilingual-Mandarin, Bilingual-Vietnamese, Bilingual-Korean. Apply with us if you have:
- Excellent Call Center Experience
- A stand-alone computer monitors, USB/corded headset, and quiet, distraction-free home workspace
- Stable high-speed internet required.
- A passion for providing excellent customer service.
Pay Rate $14.00 English Pay Rate $15.00 Bi-lingual Spanish Pay Rate $16.00 Bi-lingual Mandarin Pay Rate $16.00 Bi-lingual Vietnamese Pay Rate $16.00 Bi-lingual Korean. For immediate consideration submit a resume via the DoverStaffing website at www.doverstaffing,com. Go to Find Careers. Personal Workstation Equipment Checklist: o Desktop or laptop o Monitor o Keyboard and Mouse o USB headset o Ethernet Cable o Router o Surge Protector Internet Connection: o Internet connection must have an Ethernet cable connected to a DSL or cable modem. o No wireless connectivity - The computer must be physically connected to the modem by a cable. Bandwidth Requirement: o 25 Mbps down o 10 Mbps up o Internet speed can be tested by going to Desktop Specifications: o Client i5 processor or higher at 3 GHZ or better Check the processor installed by right-clicking 'My Computer' and select 'Properties.' A summary view of the hardware and operating system will display. Click on the link to find what generation the Client processor is in windows. o Memory 8GB Ram Memory test: Operating System and Browser: o Windows 8/10 o Internet Explorer o Chrome o Firefox Virus Protection : It is strongly recommended that you configure your computer system by Microsoft's recommendations as outlined on their protect your PC website. Google Authenticator : must install the application on a smartphone to access ADP and other applications, if applicable. Physical Workspace An electrical outlet with 2-3 ports available . No children in the home under seven (7) years old. The work area must have a desk or table set up. The work area must be in a quiet space to work. The work area must shield noise from a TV, radio, pet, train, lawnmowers, traffic, etc. The work area must have sufficient lighting . It is strongly recommended to use a comfortable chair for working extended periods.