The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables. To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position. Duties/Responsibilities
- Provide exceptional patient service in the name of the client
- Contact patients via telephone to collect payment on medical bills
- Communicates accurate information to patients in a clear, concise and professional manner
- Review patient accounts and documents patients' interaction and feedback
- Negotiates appropriate and reasonable payments with customers
- Sets up patient payments via check, electronic transfer or credit card
- Responsible for understanding and complying with all policies and procedures
- Meets or exceeds established goals
- Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
- All other duties as assigned by management
Required Skills/Knowledge
- Customer/Client Focus
- Communication Proficiency
- Confidentiality/Integrity
- Teamwork Orientation
- Basic computer skills necessary
Education/Experience
- Customer service experience preferred
- Prior medical billing or healthcare revenue cycle experience strongly preferred
- High school diploma or General Education Development (GED) Certificate required
- One to two years of college preferred