Primary Responsibilities:
- Provide support to all physical locations and remote employees across North America.
- Define the scope and develop new solutions using Epicor Kinetic applications.
- Create and modify SSRS forms for Epicor Kinetic.
- Address user support requests for workflow changes and process enhancements in Epicor Kinetic.
- Leverage Epicor technical support to troubleshoot and resolve system issues.
- Ensure timely follow-up with employees to confirm resolution of their queries.
- Develop SOPs for Epicor Kinetic processes and conduct training for employees.
- Perform other related duties as assigned.
Desired Skills and ExperienceEpicor, ERP, Enterprise Resource Planning, Kinetic, BAQ, BPM, Workflow, Report, Analyst
Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.