Remote Operations Center Operator
: Job Details :

Description Position Details: •Title: Remote Operations Center Operator •Location: Austin, TX •Shift: 12am-12pm or 12pm to 12am with a 4:3:3:4 On:Off rotation •Compensation: $85k + Signing/Relocation Bonus $2000 •Travel: None. •Benefits: Company offers a fantastic benefits package to include medical/dental/vision insurance, 14 days of PTO, 5 floating holidays in addition to standard federal holidays, extensive room for career growth and development, 401k with 4% match, and much much more! Position Description: You will stand watch in the Remote Operations Center and monitor all installed company ESS systems worldwide. Conduct data analysis to include power unit performance, capacity cycles, state of charge/state of health of batteries, battery pack voltages, and input work orders as appropriate or provide immediate notifications should abnormal situations arise. •Follow all operating procedures/guidelines for the ROC Team and make recommendations for improvement. Adhere to ALL safety protocol and achieve or exceed goals, annually. •Learn critical skills related to field operations/maintenance to better understand onsite operations. •Perform remote site commissioning and acceptance testing as needed. •Rotate to assist in various areas of operations, engineering, administration, and manufacturing functions to gain a broader knowledge of the company's processes. •Provide troubleshooting, support and security monitoring to customers on as needed basis. •Provide feedback to product development and design engineering teams for hybrid systems. •Provide operational support for operational projects post COD Requirements: •5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience. •Strong customer service skills and ability to professionally interface with customers. •Experience with data analysis, trend analysis and performance evaluations. •Effective communications both internally and externally to include presentations and training. •Must be able to pass background checks and drug screens, as required.