Location: Houston,TX, USA
Join a Large Healthcare Call Center as a Member Outreach Representative!!!
Remote Outbound Customer Service Rep Main Details:
Pay: $20.00/Hour
Schedule: Monday - Friday 8:00am - 9:00pm EST (5:00am - 6:00pm AZ Time)
Location: 100% Remote
Duration: Open Ended Contract - Opportunity to go direct!
Remote Outbound Customer Service Rep Job Description:
High-volume outbound calls to current members of 100+ per day. Will be calling to conduct surveys with members and record their feedback.
White glove is an outreach campaign focused on providing support to the high-CAHPS risk members, identified using our Enterprise Analytics' V2 CAHPS predictive model. White glove agents assess member's needs and offers help resolving issues related to:
+ Access to care
+ Care coordination
+ Access to medication
+ Social determinants of health (SDoH)
Remote Outbound Customer Service Rep Necessary Experience/Skills:
+ 1 year of recent call center/customer support experience
+ Healthcare and/or outbound call center experience is a plus!
+ Someone who speaks well and can be reliable and an independent worker.
+ Proven reliability & good attendance
+ Technology skills, Aka - Computer Literacy skills, Microsoft Word and Excel are important to have had experience with
+ **MUST HAVE A DEDICATED QUIET AREA** All calls are recorded and agents will be termed if a caller hears anyone in the background
+ HIGH-SPEED Internet - Must be able to hardwire as well if needed
+ High School Diploma or GED
Pay and Benefits
The pay range for this position is $20.00 - $20.00
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.