Job Title: Remote Scheduling AssistantCompany Overview: Enchanted Expeditions is a distinguished travel agency committed to creating unforgettable adventures for our clients. With a focus on excellence and personalized service, we strive to exceed expectations and inspire wanderlust in all who embark on journeys with us.Job Overview: As a Remote Scheduling Assistant at Enchanted Expeditions, you will play a crucial role in managing appointments, schedules, and itineraries for our clients and team members from a remote location. This position requires strong organizational skills, attention to detail, and excellent communication abilities.Responsibilities: Appointment Management:
- Coordinate and manage appointments, meetings, and consultations for clients and team members.
- Schedule travel-related arrangements, including flights, accommodations, and transportation, based on client preferences and availability.
Calendar Management:
- Maintain and update calendars for team members, ensuring accuracy and efficiency in scheduling.
- Monitor and prioritize calendar conflicts and adjustments in collaboration with relevant stakeholders.
Communication:
- Serve as a point of contact for scheduling inquiries and requests, responding promptly and professionally via phone, email, and chat.
- Liaise with clients, vendors, and internal teams to confirm appointments, resolve scheduling conflicts, and communicate changes as needed.
Documentation:
- Keep detailed records of appointments, schedules, and itineraries in the company's database systems.
- Prepare and distribute relevant documentation, including meeting agendas, travel itineraries, and appointment reminders.
Customer Service:
- Provide exceptional customer service to clients, assisting with inquiries, bookings, modifications, and cancellations as necessary.
- Address client concerns and issues related to scheduling with empathy and professionalism, striving for prompt resolutions.
Process Improvement:
- Identify opportunities for streamlining scheduling processes, improving efficiency, and enhancing the overall customer experience.
- Collaborate with team members to implement innovative solutions and best practices in scheduling management.
Benefits:
- Competitive pay with opportunities for performance-based bonuses.
- Flexible work schedule with the convenience of remote work.
- Opportunities for career growth and advancement within the travel industry.
- Access to travel discounts and perks for personal travel experiences.
- Comprehensive training and support to excel in the role.
- Health insurance coverage and additional benefits package.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in scheduling, administrative support, or a related field, preferably in the travel industry.
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Excellent communication skills, both verbal and written, with a professional demeanor.
- Proficiency in using computer software and database systems, with advanced knowledge of scheduling tools and Microsoft Office suite.
- Ability to work independently and collaboratively in a remote team environment.
- Passion for travel and a commitment to delivering exceptional service to our clients.
Join Enchanted Expeditions and be part of a dedicated team committed to providing outstanding scheduling support and creating magical travel experiences for our clients, all while working remotely in a dynamic and rewarding role.Locations Jersey City Remote status Fully Remote