Job Title: Remote Support AgentJob Type: Part-Time/Full-Time AvailableCompany Overview:At Serenity Trails Travel Co, we specialize in providing comprehensive travel solutions tailored to meet the unique needs of corporate clients. As a leading travel agency, we are committed to delivering exceptional service and ensuring seamless travel experiences for our clients. If you're passionate about travel and customer service, join us on our mission to redefine corporate travel.Position Summary:Serenity Trails Travel Co is seeking a dedicated Remote Support Agent to join our team. In this role, you'll play a crucial role in providing assistance to our corporate clients, addressing their travel inquiries, reservations, and itinerary updates. If you have strong communication skills, problem-solving abilities, and a commitment to delivering excellent service, we want you to be a part of our team.Key Responsibilities:
- Serve as the primary point of contact for corporate clients, addressing their travel inquiries, reservations, and itinerary updates with professionalism and efficiency.
- Provide personalized assistance to clients, offering insights, recommendations, and expertise to enhance their travel experiences.
- Liaise with travel partners and vendors to secure bookings, confirmations, and updates, ensuring accurate and timely information for clients.
- Anticipate and address any issues or concerns that may arise during travel, providing prompt assistance and effective solutions to ensure client satisfaction.
- Maintain organized records of customer interactions, ensuring thorough documentation and follow-up on inquiries and requests.
- Collaborate with team members to support the overall success of the support department and contribute to a positive client experience.
Benefits:
- Competitive pay with opportunities for performance-based bonuses.
- Flexible work schedule with remote work options.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company matching contributions.
- Paid vacation, holidays, and sick leave.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.
Qualifications:
- Previous experience in customer service, preferably in a support role, is preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Strong problem-solving skills, with the ability to address issues and find solutions effectively.
- Proficiency in using office software and online communication platforms.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Flexibility to adapt to changing priorities and client needs.
Join Us: If you're passionate about travel and customer service, and ready to embark on an exciting career with Serenity Trails Travel Co, we want to hear from you! Apply now to become a Remote Support Agent and help us redefine corporate travel experiences for our clients!Locations New York Remote status Fully Remote