Job Title: Remote Ticketing AgentCompany Name: Enchanted ExpeditionsJob Type: Part-Time/Full-Time AvailableCompany Overview:Welcome to Enchanted Expeditions, where we specialize in crafting magical travel experiences for our clients. As a leading travel agency, we are dedicated to providing unparalleled service and creating unforgettable journeys. If you're passionate about travel and customer service, join us on our enchanting quest to redefine the world of travel.Position Summary:Enchanted Expeditions is seeking a Remote Ticketing Agent to join our team. In this role, you'll be responsible for issuing tickets, managing reservations, and providing top-notch customer service to our clients from the comfort of your own home. If you have strong organizational skills, excellent communication abilities, and a commitment to delivering exceptional service, we invite you to be part of our enchanted team.Key Responsibilities:
- Serve as the primary point of contact for client inquiries related to ticketing, reservations, and itinerary updates, handling inquiries with efficiency and professionalism.
- Issue tickets for flights, accommodations, transportation, and activities, ensuring accuracy and compliance with client preferences.
- Coordinate with travel partners and vendors to secure bookings, confirmations, and updates, maintaining clear communication and accuracy.
- Provide personalized recommendations and advice to clients, leveraging insights and expertise to enhance their travel experiences.
- Anticipate and address any issues or concerns that may arise during ticketing or travel, providing prompt assistance and creative solutions to ensure client satisfaction.
- Maintain organized records of ticketing transactions, reservations, and client information, ensuring confidentiality and compliance with company policies.
- Collaborate with team members to support the overall success of the department and contribute to creating unforgettable travel experiences.
Benefits:
- Competitive pay with opportunities for performance-based bonuses.
- Flexible work schedule with remote work options.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company matching contributions.
- Paid vacation, holidays, and sick leave.
- Opportunities for professional development and career advancement.
- Travel perks and discounts on vacation packages, accommodations, and more.
- Supportive and collaborative work environment with a team dedicated to creating enchanting travel experiences.
Qualifications:
- Previous experience in customer service, ticketing, travel coordination, or a related field is preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
- Proficiency in using ticketing systems, office software, and online reservation platforms.
- Passion for travel and a deep understanding of different destinations, cultures, and travel styles.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Flexibility to adapt to changing priorities and client needs.
Join Us: If you're ready to embark on an enchanting career with Enchanted Expeditions and help us create magical travel experiences for our clients, we want to hear from you! Apply now for the position of Remote Ticketing Agent and be part of our extraordinary journey!Locations Phoenix Remote status Fully Remote