What is ZLINE Kitchen and Bath?ZLINE Kitchen & Bath is a Reno-based kitchen & bathroom appliance company providing attainable luxury® to homeowners. Simply put, we are a progressive, nationwide company that creates, markets, and sells high-end kitchen appliances such as range hoods and ovenranges. We are quickly becoming a household name in appliances and partner with Home Depot, Lowe's, Costco, and many other reputable retailers. With designs that are inspired by the captivating landscapes of Lake Tahoe, it's no wonder how ZLINE is forging its own path... Will you help us tell our story? We are known for our attention to detail and commitment to our customers and employees alike. We believe in innovation, honest business, and are proud of the products we create, the services we offer, and the team that makes it all possible. As a Dealer Account Manager, you will be the first face our Dealers see, and the first voice they hear over the phone that represents ZLINE! Our Dealer Account Managers are positive, upbeat people who value knowledge, customer satisfaction, and helping others. We are seeking someone who wants to excel in their career, push boundaries, create new strategies, and work their way up! This is the perfect position for those with light sales experience looking to hone their skills in the sales industry. Potential for growth at ZLINE is limitless, so bring a dedicated and hungry attitude to get in on the ground floor. We enjoy watching your skill sets, education, personable skills, and computer literacy skills grow on the job! Dealer Account Managers enjoy building relationships, making sales, staying competitive with their awesome team, and are excellent communicators.ZLINE's customer experience is top priority - Everyone hired on as a ZLINE employee will receive customer experience training before moving into their respective department training. This training is proven to be the best way to learn product and company knowledge which is applicable to every role within the company.Requirements
- High school diploma or equivalent required, Bachelor's Degree preferred
- Management experience is a plus
- Excellent verbal and written communication skills
- Great organizational and follow-up skills
- Literacy with Mac OS computer systems
- Familiarity with the Google Suite (ie. Docs, Sheets, Calendar, Gmail)
- Ability to be on the phone, email, and chat communication for about 8 hours/day
- Ability to travel around 40% of the time to see out-of-town Dealers
- Familiarity with Salesforce CRM
- Sales or Dealer relationship management experience
- Dedicated to being a forever learner of Product Knowledge (We create new SKUs every quarter!)
- Ability to go above and beyond what is asked of you
Key Roles
- Full Account Management and Ownership: Manage a portfolio of Dealer Partners by processing orders, providing support, and growing business sales
- Patience and understanding of customer needs, ability to de-escalate when necessary
- Develop and maintain strong relationships with Dealer Partners
- Identify opportunities to grow accounts
- Identify areas of improvement for accounts (both internal and external)
- Ensuring up-to-date product information, inventory, and promotion materials
- Conduct training: virtual, in-person
- Convert Leads to Accounts
Working Hours & Hours of OperationMonday - Thursday 7:00 am - 4:00 pm with a 1-hour lunch Fridays 8:00 am - 4:30 pm with a 30-minute lunchCompensationStarting at $50,000+ Dependent on ExperienceBenefits & PerksAvailable to all full-time employees after 90 working days
- Medical, Dental, Vision, & Life Insurance
- Flexible Spending Account
- Profit Sharing
- Employer-Sponsored EAP
- Professional Development Assistance
- Paid Time Off
- Paid Parental Leave after one year of employment
- Get in on the ground floor!
- Ample Opportunity for Advancement, We want to see you grow!
EEOZLINE Kitchen and Bath, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE Kitchen and Bath, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.