Renewal Customer Success Specialist
: Job Details :

Mendix – the leading low-code application development platform:

The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

Job Description:

A Renewal Customer Success Specialist (CSS) at Mendix is responsible for managing and renewing Mendix customer software contracts. As part of the Customer Success Organization, the Renewal CSS will drive and manage the renewal process for Mendix customers. As a Renewal CSS, you will work directly with customers and in partnership with Account Executives and Customer Success Managers to drive on-time, multi-year renewals, reduce churn, and increase Annual Contract Value (ACV). Candidates should demonstrate experience navigating complex contracting processes, pricing and product negotiation skills, and an ability to build relationships while creatively solving customer challenges.

• Manage all aspects of the subscription renewal process for a defined set of customers, to include from opportunity to quoting to invoice.
• Become a SME on Mendix licensing models to provide both sales and customers assistance in licensing discussion.
• Partner with Sales and Customer Success Managers to provide regular and accurate updates on renewal status to management.
• Manage renewal opportunities in a timely manner to ensure visibility, accurate reporting, updated status.
• Understand and manage customers' paper process to ensure timeliness in contract renewals.
• Manage the extension process for delayed renewals, identifying expansion opportunities to generate additional revenue (upsell/cross-sell) that may arise during the renewal management cycle.

• 2+ years of demonstrated experience in a customer facing technology sales or technology finance role, with SaaS products to enterprise scale customers.
• A successful track record of meeting and exceeding sales targets, creatively negotiating complex pricing and contracts with high customer satisfaction.
• Excellent attention to detail, organizational and time management skills with the ability to manage high transaction volumes in a high touch manner.
• Excellent customer service skills.
• Excellent verbal and written communication and in-person and virtual presentation skills.
• Ability to work independently and to collaborate effectively across functions.
• Experience with Salesforce required and Mendix is highly preferred.
• Formal sales training experience (ForceMgmt, MEDDPIC, etc.) is a plus.