Renewal Specialist
: Job Details :

Job Information

• Title: Renewal Specialist
• Type: Full Time
• Location: Hybrid - Onsite / Remote
• Compensation Range: $55,000 - $65,000

About Veoci

Veoci Inc. is a SaaS company that develops and sells solutions for Emergency Management and Business Continuity Planning, as well as specialized software. Through rapid development, depth of knowledge, innovative thinking, and commitment to diversity, we help save time, money, and lives.

Veocis platform is designed for developing applications, from simple approval forms, to coordinated response plans, to highly complex continuity management programs anything is possible with Veoci. We offer the most straightforward, easy to use platform for you and your teams, and we know what it takes to ensure your applications never stop running.

Veoci, a leader in collaboration, continuity, and response software, is a dynamic and growing company committed to providing exceptional service to our clients. We pride ourselves on fostering a positive and inclusive work environment where every employee can thrive and contribute to our success.

Position Summary

As Veoci continues to expand, we are seeking a talented Renewal Specialist to join our team and support our renewal process. As a Renewal Specialist, for a set of assigned organizations, you will be responsible for managing and executing the renewal process, ensuring timely renewals of our company's contracts, subscriptions, or services with existing clients.

Responsibilities

• Manage the renewal process for each assigned account from start to finish, ensuring timely and accurate renewals by preparing renewal quotes and all necessary documents.
• Maintain accurate and up-to-date records of all renewal activities, communications, and customer interactions in the CRM system.
• Communicate with customers to discuss renewal options, contract terms, and any necessary changes or updates as well as address concerns.
• Coordinate with internal and external teams to gather necessary information and documentation for renewals.
• Collaborate with other departments to fulfill customer requests and resolve any contract-related issues or discrepancies.
• Prepare and present reports on renewal performance and customer feedback.
• Continuously seek ways to improve the renewal process and enhance customer satisfaction.
• Provide feedback and insights to the team to optimize renewal strategies.
• Convey any opportunities to upsell or cross-sell additional products or services that may arise during your interaction with a customer.
• Escalate in a timely manner when a renewal is affected and could be delayed or even canceled.

Qualifications

• A bachelors degree in Business or a related field is preferred.
• 2 years of experience in customer service, account management, or related fields.
• Experience with CRM systems and data management.

Preferred Skills

• Strong organizational and time management skills, with the ability to manage multiple customer renewal cycles concurrently.
• Strong analytical and problem-solving skills.
• Meticulous attention to detail to ensure accuracy in renewal contracts and customer information.
• Proactive approach to identifying and resolving issues that could impact customer satisfaction and contract renewals.
• Excellent verbal and written communication skills, with the ability to build strong customer relationships.

Physical Requirements & Compensation

Veoci offers remote work flexibility, with this role being required to work on campus, a minimum of three days per week with the option to work off site on other days.

The wage range for this role is $55,000 - $65,000 plus benefits.Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

One of our core priorities at Veoci is to enable our employees to build a great life and career, and we believe our benefits are an important extension of that philosophy.

• Competitive salary and comprehensive benefits package, including health insurance and access to additional medical services.
• Paid time off, including parental leave and a competitive PTO package
• Workplace flexibility in a positive and inclusive environment
• Opportunities for professional growth and development

Veoci is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Veoci will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Veoci has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Please note that we do not provide immigration sponsorship for this position.