Rental Assistance Supervisor
: Job Details :

The Opportunity The Baltimore Regional Housing Partnership (BRHP), which operates the Baltimore Housing Mobility Program, is a 501(c)(3) that assists over 4,000 qualified families in moving from areas of concentrated poverty and obtaining quality and affordable housing in communities with strong schools, low crime, and ample job opportunities in high opportunity areas within Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties. BRHP seeks a Housing Choice Voucher Supervisor who cares about providing the best service to families with low incomes and whose duties include determining and documenting applicant or participant eligibility, income, and rent for the BRHP Housing Choice Voucher (HCV) program in accordance with the Program's administrative policies and procedures. Conducting all job functions according to BRHP's Administrative Plan, U.S. Housing and Urban Development regulations and other state and local requirements, the position requires a wide range of responsibilities related to program compliance, managing leasing services, supervising the recertifications and interim processing, and the management of workflow for the HCV Department. Essential Duties and Responsibilities The below statements are intended to describe the general nature and scope of work for the Supervisor position. This is not a complete listing of all responsibilities, duties, or skills required. • Manage program compliance initiatives in accordance with HUD regulations and BRHP's Administrative Plan • Provide compliance oversight, implement changes and delegate assignments • Oversee HCV functions from determining program eligibility, leasing, moves, recertifications, interims, inspections and ending participation/terminations • Supervise, encourage and motivate up to 7 direct reports • Coordinate, supervise and manage the work of staff and direct reports • Review and approve staff timesheets • Document actions taken to address staff performance deficiencies • Conduct weekly team meetings and identify professional development opportunities for staff • Review and approve requests for reasonable accommodations in accordance with HUD regulations • Document departmental policies and procedures to ensure consistent implementation • Maintain accurate and complete electronic applicant/participant files and safeguard all sensitive documents in locked filing system in accordance with the Federal Privacy Act • Review financial approvals for manual and adjusted payments to property partners • Provide excellent customer service and resolve concerns between to participants, property partners, co-workers, vendors and other stakeholders • Perform other duties as assigned General Requirements • Honesty and integrity • Professional behavior and respect for colleagues, clients and external partners • Collaborative, supportive approach to work, open-minded to learning new process with an ability to manage change • Track record of reliable attendance and punctuality • Strong work ethic • Ability to work in a fast-paced, team environment • Ability to handle and prioritize multiple projects, deadlines, and excellent time management • Experience working with a diverse population • Business casual dress Rental Assistance Supervisor Required Knowledge & Skills • Ability to gain thorough knowledge of BRHP's policies and procedures • Excellent written and oral communication skills • Exceptional customer care skills • Strong analytical and math abilities • Careful attention to detail Required Qualifications • Bachelor's degree from a regionally accredited institution in Public Administration, Social Science, Business Administration, or a closely related field • Two years of prior experience working with a Housing Choice Voucher program or other affordable housing program • Housing Choice Voucher program certification • Three years supervisory experience Preferred Qualifications • Four or more years supervisory experience • Knowledge of Visual Homes and/or Yardi software How to Apply • Job Type: Full-time • Office Hours: 8:30am-5:00pm. This position may operate on a non-conforming schedule 2-3 days a week. • Salary: $62K-$65K Annually **Please note: Though we are currently operating under a hybrid work model, an onsite/in-office presence is required! In addition, under the guidance of the Equal Employment Opportunity Commission (EEOC) on workplace COVID-19 vaccination policies and in accordance with BRHP's duty to provide and maintain a workplace that is free of known hazards to protect the health of our employees, their families and our customers, BRHP requires employees to provide proof of the COVID-19 vaccination when asked. Effective July 1, 2021, newly hired employees must provide proof of the COVID-19 vaccination (including initial doses or booster) at hire. Only an approved reasonable accommodation will be accepted to be exempted from this requirement for newly hired employees. If proof of the COVID-19 vaccination is not provided at or before Onboarding, then a negative COVID-19 test taken within the last 72 hours must be submitted on your first day in the office. ** Employment Type: Full Time Years Experience: 3 - 5 years Salary: $62,000 - $65,000 Annual Bonus/Commission: No