Location: Hebron,KY, USA
Sixt Rent a Car, a Tom Wood Company, is looking for a dynamic Shift Supervisor to oversee our day-to-day operations. Are you a natural leader with a passion for customer service and operational excellence? If you thrive in a fast-paced environment and are ready to lead a team to success, we want to hear from you!
RESPONSIBILITIES:
* Lead your team to ensure all daily responsibilities and assigned tasks are completed to performance standards
* Provide training and ongoing development for new hires, ensuring they have the necessary tools and knowledge for success
* Foster strong team building through goal setting, motivation, and follow-up to achieve targets
* Enhance team communication and collaboration to optimize performance
* Meet and exceed departmental goals, including conversion targets and lead generation
* Instill a sense of ownership in employees, addressing any issues that arise with professionalism and care
* Clearly communicate the company's purpose, core values, and vision to your team
* Ensure employees adhere to their schedules and carry out their tasks efficiently
* Continuously identify opportunities to increase sales and profitability
* Facilitate cross-functional communication to improve working conditions and teamwork
* Actively participate in weekly and monthly meetings to review team performance and goals
* Document and report on each team member's performance, ensuring targets are met and exceeded
* Perform other related duties as assigned to support business needs
QUALIFICATIONS:
* In-depth understanding of customer service strategies and best practices
* At least 1-2 years of experience in sales and customer service
* Effective supervisory skills with excellent communication abilities
* Outstanding interpersonal skills, with the ability to engage and collaborate with others
* Strong organizational talents, capable of multitasking efficiently
* Proven ability to coach, motivate, and lead a team
* Skilled at prioritizing tasks and meeting deadlines across multiple team members
* Excellent organizational and planning abilities
* Strong analytical and listening skills to understand and address needs effectively
* Multilingual abilities (French, Portuguese, Hebrew, German, etc.) are a plus!
* Valid driver's license with a CLEAN record-REQUIRED
BENEFITS
* PTO & Vacation
* Paid Holidays
* Full insurance package including Medical, Dental, and Vision plans
* 401k with Company Match
* Life
* Disability
* Training
* Tuition Reimbursement
* Service Awards
* Career Advancement
ABOUT TOM WOOD
The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.
Core Values: Humble Confidence, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer.