C & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a dedicated and organized Rental Coordinator for our location in Hiawatha, Iowa. The ideal candidate will assist in rental operations, ensuring smooth communication between departments, and maintaining high levels of customer satisfaction. This role involves handling phone calls, managing rental processes, and monitoring key performance indicators (KPIs). Essential Duties:
- Assist in answering phone calls from customers and personnel.
- Complete rental processes for this branch including quoting, coordinating deliveries/pickups, customer billing and track rental inventory.
- Prepare and manage rental agreements with customers.
- Assist in collection calls on past-due rental invoices as needed.
- Keep communication between departments on completed tasks and status updates on equipment.
- Monitor and measure KPIs for utilization, fleet rightsizing, and dormancy.
Qualifications:
- Experience in a rental or customer service role is preferred.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Problem-solving skills and attention to detail.
- Must have a valid driver's license with a clean driving record.
- Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example – sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
Benefits: Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Material Handling, LLC is a drug-free workplace.
- Competitive pay based on your experience
- Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more
- Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year
- Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us
- Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.