Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Rental Coordinator in Gaithersburg, Maryland.The Rental Coordinator is responsible for coordinating and processing rental agreements for customer rentals of Caterpillar and allied equipment and performing general administrative tasks in support of the Rental team.This role is critical to the day to day execution of the rental business in order to reach acceptable sales and profit levels.Seeking hard-working, career-minded candidates with high school diploma or equivalent, required. Experience in the equipment rental industry and knowledge of equipment applications, preferred. Demonstrated results in a customer service role. Requirements for the Rental Coordinator position include:
- Self-starter able to work in a fast-paced environment with limited supervision.
- Exceptional customer satisfaction skills and the ability to build solid relationships required.
- Must have excellent written, verbal and telephone communication skills.
- Technical aptitude is a must.
- Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
- Understand and practice effective sales techniques.
- Must possess ability to calculate figures and amounts such as discounts and interest.
- Computer skills are required, including Microsoft products and other applications as needed; able to learn Caterpillar's Dealer Business System (DBS) and related rental software programs.
- Must be able to work additional hours to meet customer and business demands.
- Must be able to multitask, have good organizational skills and ability to prioritize tasks with competing demands.
- Must be able to work in a high volume, fast-paced environment.
- Promote a positive customer experience.
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Physical requirements must be met for the Rental Coordinator job, including the ability sit or stand for prolonged periods of time.Able to lift, carry and maneuver items up to 20 pounds. This job description is not intended to be all-inclusive.Additional duties may be assigned. Starting Compensation Range:$27.97-$34.55 per hour Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g. discretionary incentive programs or non-discretionary incentive plans. Additional Competitive Benefits Package that includes:
- Opportunities for overtime
- Shift differential (if applicable)
- Health, dental and vision insurance.
- Paid time off.
- 401(k), $0.75 to $1.25 match up to 6%.
- Life and disability insurance.
- In-house training instructors/programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Discounts: cellular phone service, computers, tooling, cars and trucks.
Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply. Carter Machinery is a drug-free workplace. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)