Rental Operations Representative Hale Trailer Brake & Wheel, Inc is a multi-location, full-service trailer dealership with an immediate opening at its Springfield, Ma branch. In this position we are looking for a self-starting and motivated individual to join our trailer rental department. This is an entry level position with great career growth and experience opportunities. If you enjoy a dynamic, fast paced work environment and are looking to start your career in the heavy equipment and transportation industry, Hale is the Place for you. Hale is an industry leading, family friendly company offering a challenging and fulfilling career opportunity with an attractive work/life balance, and who offers a competitive salary, excellent medical, vision & dental benefits, paid vacation, and a matching 401k plan.Responsibilities Include:
- Perform rental trailer inspections (inbound and outbound)
- Maintain accurate inventory and identify needs in the rental fleet based off market demand.
- Schedule and collaborate with Hale service department and vendors in the area for trailer upkeep and maintenance.
- Acquire Certificates of Insurance for rental units, work with insurance agents via e-mail and telephone.
- Photograph new trailer inventory.
- Provide clear communications with management and customers regarding unit damages and insurance issues.
- Make outgoing calls to customers and vendors as needed.
- Interface and collaborate with others on the Rental Team, as well as other branch locations as needed.
- Comply with the Company's safety program, practices, and procedures.
- Other tasks/projects/duties as assigned.
Requirements:
- Experience in a truck, trailer or heavy-duty equipment industry is a plus.
- Must have experience in customer service.
- Must have excellent communication skills.
- Must be willing to be hands-on and occasionally work outside. (inspections)
- Must be detail-oriented, and able to handle multi-tasking regularly.
- Must be able to work in a fast paced, dynamic environment.
- Must have experience with Microsoft Office suite (Excel a plus).
- Must pass a pre-employment drug test.