Overview: The Rental Properties Manager is a positive liaison between Kingsmill Resort and the individual condominium owners of units inside Kingsmill Resort. As a liaison, the position will act as the primary conduit of communication and activities that transpire between both Kingsmill Resort and the individual condominium owners; which includes overseeing the coordination and completion of all aspects of the rental property program. In addition, the Rental Properties Manager will act as the point person for working with the various representatives of Home Owner Associations, Realty Companies, Contractors, and Outside Vendors that interact with Kingsmill Resort. Responsibilities:
- Provide full administrative and operations support to Owner properties, including phone support, calendar reports, handling guests with prompt and professional response for positive reviews
- Physically inspect rooms prior to any condo owner arrivals to ensure the unit is ready for their arrival; coordinate any necessary follow up by Housekeeping and/or Maintenance prior to the arrival
- Pro-actively document and notify owners regarding any replacements and or repairs that may be required to maintain the quality level necessary for rental activity; document needs and owner approvals in a timely manner
- Manages the scheduling, coordination and follow-up with on-site resort work groups and/or contractors as needed to maintain units
- Responsible for posting and preparation of owner statements, ensuring proper documentation and updates maintained
- Coordinate with Vice President of Resort Operations & Housekeeping Manager regarding quality and pricing of in-room contents, purchase contents for condos in the rental program
- Addressing all owner concerns, providing solutions and resolutions
- Provides data with annual partner meeting including administrative notices, financial updates and follow-ups from meeting
- Audit all condo owner charges from resort work groups and prepare the condo owner billing for Accounting
- Maintain all condo owner files in a timely and thorough manner
- Partners up and provides support to Reservations, Front Desk and in all aspects of Housekeeping as needed including cleaning, inspections, office administration, etc.; Other duties as assigned by the Vice President of Resort Operations and/or Housekeeping Manager
- Works closely with Director of M&E regarding work orders done in a timely manner. Follow up with the maintenance techs on work performed in condos. Periodically check properties for any necessary maintenance and any needed lawn service. Schedule and pay for exterior maintenance
- Assist HOA regarding condominium projects
- Assist Kingsmill Real Estate with sale of units (financial reporting, site visits, inspections). Place new properties in the reservation's system for rental.
- Manages current and new Owner contracts in Opera.
Qualifications:
- Computer skills/experience with MS Office and Excel
- Strong organizational and written/verbal communication skills
- Ability to multi-task
- Ability to walk up and down multiple-level steps
- Ability to lift, push or pull a minimum of 25 pounds to perform thorough inspections of the condo units
- Ability to work days, some evenings, weekends and/or holidays as needed
- High school diploma required
- Prefer Associates Degree, or higher, level of education
- Prefer 2-3 years of administrative and/or supervisory experience within a resort and/or rental property management
- Prefer experience with an on-line purchasing system