Rental Return Coordinator - Gouverneur, NY
: Job Details :

Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.Primary responsibility is to identify, document, communicate, invoice and collect (rental, demo, loaner) equipment damages and repair & maintenance from responsible parties in a defined timeline to enhance financial recovery for United Construction & Forestry. Employee will ensure that damages and expenses are billed properly to either Customers or Rental Maintenance and will hold service departments accountable for quotes and staying within approved quotations.Key Role ResponsibilitiesMay include some or all the following duties:Support and follow processes and procedures to ensure all outgoing and incoming equipment is documented with pictures, rental in-out reports and any other information necessary to document and retrieve data electronically.Communicate with yard coordinators and machine inspectors immediately upon notification of machine damage.Communicate with local United service departments to facilitate accurate and comprehensive customer damage quotations within 48 hours.Communicate with customers in a professional manner explaining damage verbally, supporting communication with photos and other resources to maximize recovery.Coordinate repairs with the service department upon customer or rental department approval. Strive to invoice responsible parties within 3 business days. Often damage repairs are to be billed prior to completion based on customer quotation allowing for enhanced recovery success.Monitor and approve non- damage internal rental return work orders above predetermined dollar threshold set by sales management.Requires excellent written, verbal and organizational skills needed for drafting reports, maintaining records, handling multiple units and customers.Investigative skills for tracking and analyzing, damage and repair solutions.Conduct initial phone communications with customers and follow up with e-mail, pictures etc.Reports that track all damage by model, serial#, invoiced amount, payments and repairs paid by all stakeholders (customers, service departments, rental department) etc.Drive resolution of responsible parties to accept and pay for damage in a reasonable and professional manner.Follow up on un-paid rental damage invoices with all internal stakeholders creating comprehensive communication with sales management about any and all outstanding rental damage disputes and or negotiations by responsible customers.This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.