Location: Lincoln,NH, USA
Overview
Assist guests through process of renting equipment while providing excellent customer service in an intense, rapid paced job with continual guest contact. Lead techs in responsibilites of their job and assist team members as neeaded. As a customer focused organization, a crucial part of each employees' job is to get and keep guests.
Responsibilities
Help guests pick out appropriate size skis/snowboard.
Certification in tech duties is required.
Assist withal ski binding systems.
Oversee and lead tech staff.
Handle injury reporting for Ski Patrol requirements.
Fit boots and adjust bindings to proper settings for comfort and safety.
Select correct size ski poles.
Verify all signatures and initials on liability release form.
Tuning and maintenance of skis and snowboards.
Binding test per ASTM standards.
Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
Meet service level objectives and department goals as set forth by immediate supervisor.
May be required to work in Food and Beverage during the middle of the day.
Must be cross-trained in all Rental Shop positions.
Qualifications
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Retail experience a plus.