Properly select and fit ski and snowboard equipment for rental customers.Essential Duties and Responsibilities
- Confirm rental forms are completed and verify accuracy of information.
- Verify rental equipment is paid for and lift tickets are purchased.
- Provide expert advice regarding selection of equipment and gear.
- Fit boots, skis, snowboards, poles and helmets to guest satisfaction.
- Explain how the equipment works and reinforce safety techniques.
- Adjust DIN settings for guest weight, height and ability level.
- Process rental equipment through rental inventory system.
- Inspect equipment before and after rental and tag any needed repairs.
- Maintain rental fleet inventory promptly tracking returned equipment.
- Prepare and organize rentals for large groups and school programs.
- Disinfect boots and helmets per manufacturer recommendations.
- Process cash and credit card transactions accurately and efficiently.
- Manage the till, count start cash and prepare nightly deposit bags.
- Handle customer complaints in a professional and diplomatic way.
- Maintain rental shop and storage racks in a neat and organized fashion.
- Answer telephone calls directed to the rental shop.
- Perform other tasks as assigned by manager.
Minimum Qualifications (Knowledge, Skills, Abilities)
- Skilled in providing outstanding customer service.
- In depth knowledge of equipment used in skiing and snowboarding.
- Working knowledge of computers and rental software systems.
- Able to count cash and perform simple mathematical functions.
- Certification in DIN setting (provided by ski manufacturer Rossignol).
Core Competencies
- Friendly Service: Treat people courteously and respond in a helpful manner.
- Adhere to company policies & procedures maintaining strong work ethics.
- Work Standards: Maintain high standards in the quality & consistency of work.
Physical Demands
- Must be able to lift up to 50 pounds,
- Must be able to stand, lift, and reach.
RequirementsShift Requirements:
- Hours may be long, including early morning through early evening.
- Frequent weekend and holiday shifts.
Age Requirements:
- Applicants must be 18 for Rental Technician position.