Rep, Dispatch (Off Shift )
: Job Details :

DescriptionPosition SummaryThe Dispatcher is responsible for routing Wind River Environmental vehicles and ensuring our customers are always serviced with excellence.Shift: Sunday-ThursdayHours: 10:30AM-7PM.Essential Duties and ResponsibilitiesAbility to work a rotating schedule that will include partial weekends.Ability to establish priorities, work independently and proceed with objectives without supervision.Responsible for working closely with Wind River Environmental customers and technicians to resolve customer, fleet, and other issues that occur.Must have a passion for servicing our customers.Develop routes and maintain contact with technicians throughout their scheduled hours worked.Collaborate with team and management to modify daily routes to accommodate the needs of our customers.Act as a communication liaison and answer incoming calls from the technicians on the road.Cultivate strong relationships with the technicians and customers to reduce stress that comes with last-minute schedule changes.Monitor any sudden route changes or road construction issues and work with technicians to establish new routes for timely service.Manage all shift emergencies and dispatch on-call technicians accordingly.Perform and complete special projects and meet deadlines as assigned by the Customer Service Manager.Knowledge, Skills, and AbilitiesAbility to understand instructions furnished in written, oral, or diagram form.Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps, and road signs.Ability to speak, cooperate, and communicate effectively with customers, co-workers, and management.Ability to work independently and manage pressure to meet deadlines.Ability to learn and gain expertise in a variety of computer-based systems - Knowledge of Road net Routing software.Ability to work in a fast-paced environment.Highly detail-oriented.Ability to learn operating procedures quickly and be able to execute consistently up to standard.Foster a culture of continuous improvement.Willingness to learn the business and to grow with the company.Problem-solving skills and desire to think quickly and effectively resolve issues.Highly organized individual must have a strong aptitude to multi-task in a busy setting.RequirementsMust have High School Diploma or Equivalent.A minimum of two years' experience in route planning or logistics experience.Knowledge of UPS Transportation Suite is a plus.Must be able to operate in a drug-free workplace.We Offer:Competitive starting rates.Medical and dental insurance.Matching 401K.8 paid holidays and generous paid time off plan.Uniforms.EEO Statement:Wind River Environment LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Wind River Environmental participates in E-Verify. Additional information is available in English (PDF) and Spanish (PDF). Â #J-18808-Ljbffr