Location: Oklahoma City,OK, USA
A Day in the Life:
Replacement Services Agents are responsible for accurately and efficiently managing assigned workload, with all workloads completed on a daily basis.
We expect the starting salary to be around $16.00.
What You'll Do:
* Using repair status information from the Body Shop team or State Farm, Agent will monitor the rental and take necessary steps to control rental life.
* Agent will contact State Farm to add or remove authorized days, as needed.
* Agent will contact customers via outbound call to advise them of their policy max limits or final dates set by State Farm.
* Agents will notify Hertz location once rental is returned to close the contract and to ensure no additional charges will impact the customer or State Farm.
What We're Looking For:
* Insurance Replacement rental experience preferred but not required
* Excellent customer service skills
* Ability to collaborate with internal and external stakeholders across multiple functions and locations
* Flexible and adaptable; ability to work effectively in ambiguous situations
* Excellent verbal and written communication skills
* Results driven, ability to make decisions and help solve problems
* Ability to work under minimal supervision with a goal-oriented mindset.
* Ability to see the big picture and leverage critical thinking and decision-making skills.
* Excellent organization, time management, and prioritization skills.
What You'll Get:
* Up to 40% off the base rate of any standard Hertz Rental
* Paid Time Off
* Medical, Dental & Vision plan options
* Retirement programs, including 401(k) employer matching
* Paid Parental Leave & Adoption Assistance
* Employee Assistance Program for employees & family
* Educational Reimbursement & Discounts
* Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
* Perks & Discounts -Theme Park Tickets, Gym Discounts & more