About the job At BuildOps, we're creating a groundbreaking software solution, purpose-built to support today's commercial contractors. From helping our customers manage their service departments to streamlining project management, we're revolutionizing how the industry operates. We are building a team of passionate, driven individuals who thrive in fast-paced, high-growth environments. Could you be our next hire? This candidate will join a well-funded, fast-growing technology startup with a unique opportunity to develop and establish a key function within the company. As a Report Writer, Analyst within our Customer Success team, you will play a vital role in helping BuildOps customers achieve success by transforming their data into actionable insights. Working closely with the Customer Success team, you will be responsible for designing, building, and delivering customized reports and dashboards that empower our customers to unlock the full potential of the BuildOps platform. If this sounds like you, please apply to join our team! What you will do:
- Collaborate with our Customer Success, Support, & Implementation teams to understand customer reporting needs.
- Design, develop, and deliver customized reports and dashboards using tools such as Sigma Computing.
- Work with CSMs and Product to build Best Practice Reporting Packages that can be deployed to specific types of client (based on size, trade, department structure, etc.)
- Analyze customer data to uncover trends, provide actionable insights, and identify opportunities for improvement.
- Ensure all reports are accurate, timely, and effectively communicate findings to technical and non-technical audiences.
- Communicate with clients to provide updates on progress and ensure a tailored solution for maximum impact.
- Develop and maintain a repository of standardized and customized reporting templates for efficiency and consistency.
- Partner with internal technical teams to address data gaps, improve data quality, and enhance reporting capabilities.
- Collaborate with Product Managers to provide customer feedback on Reporting usability and/or functionality gaps
- Continuously optimize reporting processes to improve turnaround times and the value provided to customers.
- Present insights and recommendations in a clear and concise manner to stakeholders.
- Support ongoing data-driven decision-making for customers by providing regular updates and adjustments based on feedback.
What we look for:
- Bachelor's degree in Data Analytics, Computer Science, Business, or a related field.
- 2+ years of experience in data analysis, report writing, or a similar role, preferably in a Customer Success or SaaS environment.
- Proficiency in data visualization tools (e.g., Sigma, Tableau, Power BI) and SQL for querying databases.
- Strong analytical skills with the ability to interpret and present complex data.
- Excellent communication skills, with the ability to convey insights effectively to diverse audiences.
- Highly organized and detail-oriented, with a proven ability to manage multiple projects and deadlines.
- Experience with CRM platforms and/or data analysis in the trades is a plus.
What we offer:
- $70-90K base + bonus and equity.
- A comprehensive benefits package
- Flexible paid time off
- Hybrid work schedules
- Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
About BuildOps: BuildOps is a fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform. Leveraging the latest technology, we're taking Commercial Specialty Contractors from the world of pen and paper to cloud-based, data-driven operations. Our leadership team has deep experience in both the Construction and SaaS technology industries, as well as resumes that include Stanford, Harvard, Wharton, Cornell, Microsoft, Salesforce, and multiple successful start-up exits. BuildOps has been tripling year-over-year while raising nearly $150 million in total funding (most recent round in April 2024). Top-tier investors like Founders Fund, Siemens, 01 Advisors, and more have backed BuildOps! Also, Dick Costolo, former CEO of Twitter, joined our board, adding to an impressive group of investors/advisors including former President of Salesforce, Gavin Patterson; CAA founder Michael Ovitz; NFL legend Joe Montana; former heavyweight champion Mike Tyson, and Boost Mobile CEO Stephen Stokols. Forbes Magazine BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space. TechCrunch The new financing will be used to support the company's continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees. Crunchbase In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America's working class... I just love the idea of making their lives far easier and better, he said. With BuildOps, you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.