We're seeking a highly skilled Senior Support Engineer to join our team and work alongside our experienced Senior Tech Lead on Software implementation(s). You'll play a vital role in supporting the technical aspects of this project, ensuring its smooth operation and successful deployment.In this role, you will:
- Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
- Analyze and resolve complex technical issues that may arise during development, testing, and deployment phases of the project.
- Document technical processes and procedures.
- Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
- Provide ongoing technical support to the development team and stakeholders.
- Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
TASKS:
- Ensure successful technology delivery and reliability of citywide MWBE Business Diversity Software solution.
- Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
- Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
- Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
- Document technical processes and procedures.
- Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
- Provide ongoing technical support to the development team and stakeholders.
- Design and implement a comprehensive solution leveraging both custom development and COTS solutions as appropriate.
- Be hands-on as needed writing code, configuring COTS solutions, creating architecture diagrams, building automation pipelines, building integrations, submitting technical requests such as build of materials, firewall rule changes, security changes, etc.
- Ensure adherence to legal, technological, and operational standards throughout the project.
- Troubleshoot complex technical issues and ensure system stability.
- Collaborate effectively with stakeholders (business and technical) to define project goals, scope, and potential risks.
- Work closely with OTI's Cyber Command unit to ensure security compliance throughout the development lifecycle.
SKILLS:
- Technical Expertise:
- Bachelor's degree in computer science or a related field.
- Minimum of 8 years of experience in software development, technical architecture, and technical leadership.
- Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow, B2G NOW)
- Hands-on experience using at least one major programming language (Java, Python, C#, C++, JavaScript, Go)
- Strong understanding of Cloud-based architecture, with hands-on experience using Azure, or AWS
- Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred).
- Strong analytical, troubleshooting, and problem-solving skills.
- DevOps
- Strong understanding and hands-on experience using DevOps toolsets (Azure DevOps, Jenkins, JIRA).
- Demonstrated experience build automated build pipelines.
- Communication and Collaboration:
- Excellent verbal and written communication skills.
- Ability to build and maintain effective working relationships with all stakeholders.
- Strong interpersonal skills.
- Project Management and Organization:
- Ability to plan, organize, and manage multiple projects simultaneously.
- Ability to work independently and as part of a team.
DESIRABLE SKILLS/EXPERIENCE:
- Business Acumen:
- Demonstrated experience in analyzing and interpreting policies and procedures.
- Ability to work with cross-functional teams (architects, developers, engineers, domain experts) to document non-functional requirements.
- Solid attention to detail.
- Strong conflict resolution and negotiation skills.
- Business Diversity Software:
- Knowledge of B2GNOW software or like solution.