Location: Nokomis,FL, USA
Analyzes payment patterns of customers who are delinquent in payment.
What You'll Do:Review portfolio and select delinquent accounts for collection efforts.
Evaluate customer records and make appropriate decisions regarding future action on accounts according to standard practices.
Monitor payment history and purchase activity of customers.
Assign terms and credit limits to current and prospective customers.
Interview customers by telephone to investigate discrepancies on accounts.
Share information and resources with other team members to enhance the development of the group.
Maintain a customer service focus to build and sustain productive internal and external customer relationships.
Contribute to the continuous improvement of internal credit policies.
Assist in development of credit rating criteria and internal scoring models.
Prepare credit and collection correspondence as necessary.
Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses.
Operate a personal computer and appropriate software.
Who You Are:EDUCATION
Accounting skills
Customer service skills
On the job training - one year
College degree preferred
LANGUAGE SKILLS
High Level communication skills - written and verbal
MATHEMATICAL SKILLS
High level
REASONING ABILITY
Organizational skills
Excellent listening skills
Excellent negotiating skills
Ability to prioritize
Excellent follow-up skills
Analyze, assess and use of logic
CERTIFICATES, LICENSES, REGISTRATIONS
CBA - Credit Business Associate - preferred
CBF - Credit Business Fellow - preferred
Software - Windows, Word and Excel
Who We Are:At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.
WHY WERE DIFFERENT
Every day we look for opportunities to grow and achieve greatness together.
This isnt an everyone for themselves environment. Here, we look out for each other. We help each other. We prop each other up during challenging times.
Because inventing, building, and delivering the future of windows and doors is not a one-person job. It takes all of us.
Working together to inspire greater opportunity for our customers, our community, and our team members.
WHAT WE OFFER
PGT Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. PGT Innovations also prohibits harassment of applicants or employees based on any of these protected categories.