Location: Mesa,AZ, USA
The current full-time vacancy is for the Parks and Recreation Department. This recruitment will also be used to establish a Citywide list to fill possible future vacancies.
A Reservation and Registration Support Assistant is responsible for providing administrative program support and customer service in person, by phone, fax, mail, Dropbox, and via internet to reserve theater and event tickets/memberships, sports fields, ramadas, pools, gyms, and other facilities or equipment; register citizens for special interest classes, sports, and other community services classes or program registration; and conduct point of sale transactions as requested. Reservations and registrations are accomplished through the use of specialized software that tracks availability and records financial data. In addition to making the reservations, the incumbents explain reservation/registration policies; collect fees for permits, classes, rentals, etc., which involves executing credit, debit, and cash transactions; maintain waiting lists, class cancellations, and transfers; and make related fee adjustments. Other clerical activities include filing registration and reservation forms; data entry using the reservation and registration software; issuing customer statements and invoices; mailings; processing of permits involving verification of age; selling theater memberships and pool passes, used softballs, program t-shirts, and other products; researching customer payment history; generating daily reports; and balancing of cash drawer, daily receipts, and deposits. These positions also provide public information about events and department policies, receive complaints, direct citizens for response to issues, provide information on how to register using registration and reservation software, and serve as receptionist as needed. This position provides general up-keep of facility, displays, and reference materials, and performs related duties as required. Incumbents in this class may be rotated or transferred to other facilities and/or assignments based on department or seasonal needs.
Arts and Culture Assignment: Duties include selling theater subscriptions and single admission tickets for the Mesa Arts Center; providing event information pertaining to event performances, art studio class schedules, event locations, pricing, availability, and seating accessibility and arrangements; providing Mesa Arts Center box office and festival policy information, responding to patron questions, and resolving routine ticket sales issues; renting artist spaces; selling class supplies; assisting with presale membership registration; supporting the information desk; working event will-call ticketing locations on day of events; and performing other duties as assigned or required.
This class is distinguished from the Administrative Support Assistant I class by the specialized nature of the work that is specific to reserving department facilities or services and registering customers for classes and programs. This class may be supervised by an Office Supervisor, Assistant Box Office/Registration Supervisor, Recreation Programmer, Recreation Specialist, Recreation Coordinator, or other administrative employee who may initially train, schedule, assign, and review work. This class is FLSA nonexempt.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from high school or GED. Considerable (3 - 5 years) high-volume public contact with direct customer service experience, OR two years' experience using specialized reservation/registration software or similar software, or call center experience.
Special Requirement. English/Spanish bilingual skills at an intermediate level (must pass intermediate bilingual test) (by assignment). Cardiopulmonary Resuscitation (CPR/AED) and First Aid certification within 30 days of hire (by assignment).
Preferred/Desirable Qualifications. Previous experience working in a fast-paced customer service position. Experience utilizing reservation/registrations software and knowledge of and/or experience working in public sector recreation service delivery. Experience and certifications related to specialized recreation or sport area such as tennis, swimming, youth and adult sports, inclusion, and adaptive services (by assignment).