In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen.POSITION SUMMARY The Reservationist is accountable for coordinating and managing all reservations. Your main responsibility will be to manage the day-to-day operation of Casa Dani and Katsuya NYC Reservations and to facilitate guests requests in a timely and efficient manner, oversee bookings, and guest database, handle large parties and the process of taking, recording, changing, and canceling reservations, and support with various administrative and clerical functions as assigned by management. ESSENTIAL DUTIES & RESPONSIBILITIES
- Handle incoming reservation inquiries via phone, or email, providing information about availability and assist guests in making reservations based on their preferences and requirements.
- Accurately input reservation details into reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records.
- Confirm reservations with guests via email or phone, providing confirmation details, reservation and club policies and dress code, and other relevant information to ensure guests have all necessary information for them and their guests.
- Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, and provide solutions to ensure guest satisfaction and retention.
- Communicate effectively with other departmental teams, and Restaurant Operations teams to coordinate special requests and preferences, ensuring seamless experience from booking to departure.
- Maintain accurate records of reservation activities, including guest profiles, booking statistics, and revenue reports, and generate reservation related reports as needed for management analysis and decision making.
- Address guests' concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily.
- Assist in reconciling all operational paperwork including but not limited to guest receipts and vendor invoices
- Collaborate on special projects and tasks as assigned by the management team.
MUST HAVE EXPERIENCE WITH:
- TripleSeat
- Opentable
- Resy
- Strong communication skills via telephone, email, or text
- MS Word
- MS Excel
- MS Outlook
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Ability to be flexible with job demands and open-minded when being asked to complete tasks.
- Ability to communicate and interact effectively and professionally with colleagues at various levels across the Company, guests, and external collaborators.
- Ability to operate with grace under pressure.
- Ability to work varied hours/days as business dictates.
- Ability to sit for up to 8 hours per day.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.