Benefits:
- Competitive salary
- Flexible schedule
- Training & development
Job Title: ReservationistLocation: The Northport Hotel, Northport, NYPosition Type: Full-time/Part-timeAbout The Northport Hotel:The Northport Hotel is a premier destination offering exceptional accommodations and world-class dining in a charming and historic setting. We pride ourselves on delivering personalized guest experiences and creating memorable stays for every guest.Job Summary:The Reservationist is responsible for managing guest reservations efficiently and courteously, providing a seamless booking experience, and ensuring all guest needs are met. The ideal candidate will have excellent communication skills, attention to detail, and a passion for delivering outstanding customer service.Key Responsibilities:
- Manage guest reservations: Handle all incoming phone calls, emails, and online inquiries related to room and dining reservations.
- Provide information: Offer detailed information about our dining options, and available menus.
- Maximize bookings: Identify opportunities to upsell and promote special offers or upgrades to enhance the guest experience.
- Input reservations: Accurately enter reservations into the Open Table system, ensuring all guest preferences and special requests are noted.
- Coordinate with departments: Work closely with the restaurant teams to ensure smooth communication of guest arrivals and requests.
- Resolve guest inquiries: Address any questions or concerns from guests related to their reservations promptly and professionally.
- Follow hotel policies: Ensure all reservations are made in accordance with hotel policies, including cancellation and modification terms.
Qualifications:
- Previous experience in a reservationist, or customer service role (hospitality industry experience preferred).
- Experience with OpenTable or other restaurant reservation systems preferred.
- Strong communication skills, both written and verbal.
- High attention to detail and the ability to multitask in a fast-paced environment.
- Friendly, professional, and a team player with a passion for hospitality.
- Flexibility to work shifts, including evenings, weekends, and holidays.
Benefits:
- Competitive hourly wage or salary (depending on experience)
- Employee discounts on dining and accommodations
- Opportunities for career growth within the hotel
- A supportive and dynamic work environment
How to Apply:If you are passionate about hospitality and enjoy helping guests create unforgettable experiences, we encourage you to apply.