DescriptionJob purpose The Reservations Administrator oversees the reservations sales desk staff, aids in the booking and selling of all Ski School products, schedules lessons, tracks Ski School Sales Staff payroll, and performs other duties related to the successful business operations of the Cooper Ski School. Duties and responsibilities
- Responsible for scheduling, supervising and training all sales desk staff, providing all the tools to provide guests with accurate information and exceptional guest experiences
- Reports directly with VP, Base Area Services for training, knowledge, and support of sales, refunds and setting up calendar for reservations of lessons, through the In Touch system
- Collaborates with the Ski School Director & Asst Director in coordinating instructor assignments
- Effectively Communicates with guests in person, email, and over the phone, conveying accurate information in a professional manner providing exceptional guest experiences
- Answers guest questions concerning Ski School lessons and all other products available
- Confirms reservations with guests and provides information for a smooth lesson experience
- Maintains a daily, monthly and season-long staff schedule, ensuring adequate Instructor availability for scheduling future lessons
- Maintains a knowledge of the strengths and weaknesses of all Ski School instructors
- Maintains an understanding of the operational schedule and daily limitations of the Ski School for lesson availability
- Maintains knowledge of all Ski School products & programs
- Works efficiently with the ticketing system to sell products and accurately operate the register assigned for the day
- Makes and fulfills reservations
- Reviews, explains, and redeems vouchers and coupons
- Accurately, neatly and expediently completes cashier reports summarizing and accounting for daily revenues versus reported sales
- Handles daily payroll functions for the Sales Desk Staff
- Maintains a clean and neat work area
- Any other tasks assigned
Qualifications
- Must be 18+ with a current and valid Driver's License
- High School Diploma or GED required
- Previous ski school and/or other ski resort experience preferred
- Excellent computer skills
- Excellent organizational and time management skills
- Good work ethic, dependability, and excellent customer service & communication skills
- Flexibility, adaptability, and willingness to learn and grow
- Must be able and willing to work holidays and weekends, as needed as ski industry employee.
Working conditions The Reservations Administrator position is based both inside and outside and is exposed to temperature extremes (above 85 degrees and below 20 degrees), sun and wind exposure, inclement weather (rain, snow, ice) and high altitudes (10,500+ feet). Physical requirements Must be able to walk on even/uneven/slippery terrain, climb/descend even/uneven/slippery terrain, climb/descend stairs, stand and/or sit for long periods of time, bend, stoop, reach, push, pull, lift objects which may be heavy, etc. Advanced level skiing or riding capabilities are preferred. Direct reports Ski Sales Desk Staff Seasonal Status This is a winter seasonal position with an expected season of early November 2024 through early-mid April 2025. Employment in subsequent seasons is not guaranteed. Be sure to speak with your supervisor if you desire to return the next season. Join us in creating unforgettable experiences for our guests as a vital member of our team. Apply now and be a part of an exciting winter season filled with endless opportunities to showcase your creativity. Note 1: We are unable to host/sponsor J1 Visas at this time Note 2: Cooper HR and/or your hiring manager can help refer you to housing resources; however, we do not have employee housing available at this time. Note 3: As part of candidate screening, Ski Cooper may initiate a criminal background check on candidates intended for hire. Some positions may require MVR checks as well. These checks are completed via DISA/GHHR/EasyBackgroundCheck, and you will receive an invitation to sign acknowledgements and authorizations for the checks.