Built on reclaimed sand-gravel mines on the serene banks of Roseburg, Oregon's South Umpqua River, Bar Run is a spectacular new golf course designed by Pacific Northwest native Dan Hixson. Take in the view and play and extra round when you stay at our brand-new RV Resort and Cottages. Bar Run is a remarkable place. Beyond our spectacular course and gleaming new RV Resort, we are surrounded by an abundance of attractions, including downtown Roseburg, sweeping mountain vistas, wine country, and idyllic river bends. Reservations Supervisor | Bar Run Golf & RV ResortLet's start off with the most important part - what's in it for you:The Perks *Eligibility of perks is dependent upon job status
- Hourly Pay Range: $18-$20/hr DOE
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
- Employee Assistance Program
- Columbia Cares Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you: People never forget how you made them feel. Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What you'll do:The Brass Tacks
- Assists Reservations Manager in supervising all aspects of the Reservations Department.
- Assists to recruit, onboard, train all reservations agents.
- Ensures adequate telephone coverage during all operational hours.
- Operates the PBX equipment by answering incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests in accordance with established standards.
- Responds to inquiries and assists guests in making reservations for all facets of the hotel, including, but not limited to lodging, dining, and spa.
- Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue.
- Assists the Sales and Marketing Team by entering group bookings and VIP reservations.
- Receives sorts and distributes guest mail, messages and faxes.
- Maintains confidentiality of all guest information and pertinent hotel data.
- Keeps accurate and complete records of reservations, messages and other required information.
- Assists fellow Front Office team members when possible and appropriate.
- Brings the department's daily shift to a sense of finality
- Adjusting rate specials and discrepancies in the absence of Reservations Manager.
The Nitty Gritty
- 2-3 years previous experience with call center/reservations operations or other rooms division departments
- Strong written and verbal communication skills required
- Strong working knowledge of hotel front office, housekeeping operations and accounting procedures.
- Strong working knowledge of the hotel's property management and point of sale systems.
- Strong computer literacy in Microsoft Office, especially Word, PowerPoint and Excel.
- Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.
- Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building.
Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.