Resident Account CoordinatorSTARTING RATE: $21.00/hr. ($21.00 - $23.00/hr., depending on experience) SHIFT: Full-Time, DaysBENEFITS:
- Weekly Paychecks
- Same-Day Pay Options
- Health, Dental, Life Insurance
- Referral Bonus up to $500/referral
- Retirement/ 401k
JOB DESCRIPTION:Oversee resident trust process/reconciliation, attorney/collection referral, and Medicaid pendingRESPONSIBILITIES:
- Prepare and send resident statements for assigned facilities.
- Follow up with calls and letters for assigned facilities in conjunction with the Business Office.
- Collect delinquent accounts by establishing payment arrangements with patients in conjunction with the Business Office.
- Enter and balance all cash receipts received from the facility or directly from the resident/responsible party.
- Monitor payments and promises in conjunction with the Business Office
- Follow up with patients when payment lapses occur in conjunction with the Business Office.
- Assist supervisor to utilize collection agencies and attorney to collect on accounts.
- Assist supervisor to maintain Medicare bad-debt cost report by tracking billings; monitoring collections; compiling information.
- Assist supervisor to initiate claims against estates by monitoring deaths and unpaid accounts; inform the director and attorney to act on probate and estate issues; follow-up with clerk of court.
- Train and Support Business Office Manager (BOM) in all aspects.
- Assure that the BOM complete and reconcile resident Trust on a monthly basis.
- Assure that the BOM and Medicaid Agency/Attorneys are conducting the Medicaid Application process appropriately and timely. Recert and filed and followed up timely.
- Monitor to ensure that the BOM is aggressive in applying for rep payee.
- Monitor timely refunds of both resident Trust and room & care accounts.
- Maintain regular communication with the Business Office to assure that the problem accounts are immediately addressed.
- Assure that the organization collection policy & procedures are being followed.
- Determine and refer accounts to collections and attorneys and monitor their effort.
- Prepare and recommend write-off accounts for supervisor's approval.
- Audit the facility files for completeness.
- Conduct monthly A/R review with the Administrator and BOM on private pay and Medicaid Pending accounts in conjunction with AR Director/Assistant AR Director.
- Maintain work operations by following policies and procedures; reporting compliance issues.
- Maintain quality results by following standards.
- Update job knowledge by participating in educational opportunities.
- Maintain a good knowledge base on using Point Click Care, Excel, Word,...
- Serve and protect the organization by adhering to professional standards, policies and procedures, federal, state, and local requirements, and DOH standards.
- Enhance billing department and the organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- File and/or scan daily to maintain an organized work area.
REQUIREMENTS:
- 4-year college degree or a minimum of 2 years' experience as a BOM in a nursing home with a combination of continued education and related work experience
- Knowledge of nursing home business office responsibilities a plus
- Ability to work with others to resolve account issues
- Willing to train an ambitious candidate who is very organized, analytical, resourceful, self-motivated, detail-oriented, and communicates well verbally and in writing
- Demonstrate organizational ability; creative, self-motivated, legally compliant, focused, productive, detail-oriented, documentation skilled, analytical, good math skills, resolve conflict, manage time, and communicate well
ABOUT US:The McGuire Group is a portfolio of six health care facilities in New York state, including: Autumn View Health Care Facility in Hamburg; Brookhaven Health Care Facility in East Patchogue; Garden Gate Health Care Facility in Cheektowaga; Harris Hill Nursing Facility in Williamsville; Northgate Health Care Facility in North Tonawanda and Seneca Health Care Center in West Seneca. We're proud to be a family of high-quality health care providers that also includes Absolut Care, Taconic Health Care and VestraCare. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)