Richmond Center -
Nursing Home Resident Ambassador
Richmond Center for Rehabilitation and Healthcare is currently seeking a full-time Resident Ambassador for our Skilled Nursing Facility located in Staten Island, NY. The ideal candidate will have excellent communication skills and a pleasant demeanor!
DUTIES:
- Ensure rooms are clean and necessary equipment is present before a new resident is admitted.
- Discuss new residents with hospital liaisons to ensure preparedness.
- Meet new residents within 24 hours of admission to ensure a smooth, hassle-free move and provide a welcome basket.
- Complete a resident satisfaction survey within 24 hours of admission.
- Call or meet with residents' next of kin to inform them of the resident's arrival and answer any questions they may have.
- Coordinate between new residents and unit managers to ensure a quick evaluation upon arrival.
- Address all resident questions and concerns, and coordinate with the necessary department to resolve issues.
- Conduct daily rounds on every floor to address residents needs and concerns.
- Maintain a daily log of questions, concerns, and issues raised, along with any follow-up steps taken.
- Submit daily logs to the Facility Administrator.
- Complete a patient satisfaction survey a week prior to resident discharge.
- Assist residents in leaving Google reviews/Birdseye feedback.
- Call hospitalized residents and their families within 24-48 hours of hospitalization to check-in.
- Provide and coordinate tours for potential new residents and their loved ones.
- Be seen as the go-to person for all patient satisfaction needs by staff and residents.
- Help where needed, be a team player and assist in any problem area.
REQUIREMENTS:
- Demonstrate passion, empathy, and enthusiasm for working with residents.
- Excellent problem-solving and critical thinking skills.
- Minimum high school diploma or equivalent.
- Excellent interpersonal and communication skills.
- Ability to multitask and stay focused despite frequent interruptions.
- Must be a self-motivator.
- Experience in long-term care (LTC) community relations policies is a plus.
About Us:
Richmond Center for Rehabilitation and Healthcare is a 372-bed rehabilitation and skilled nursing facility located in the borough of Staten Island. Our size enables a warm, nurturing environment, which allows each resident to maintain his/her individuality. Our staff is committed to ensuring the highest quality of life for all our residents, by maintaining each residents dignity and independence.