DescriptionAbout us:As a Christ centered organization, we are dedicated to reaching hearts and changing lives by caring for and empowering individuals experiencing homelessness in Cleveland. All employees at The City Mission (TCM) are ministers of the Gospel and are vital for the fulfillment of our mission: providing help and hope to all people through the transforming power of God's love. Therefore, it is essential that all employees of TCM have a personal relationship with Jesus Christ and agree with and abide by our Statement of Faith and Lifestyle Principles.These core values represent our staff, and we will hire, reward, recognize, review, coach, and correct based on these core values:
- We are called to serve Christ and others
- We believe God transforms lives
- We commit to steward well
- We succeed by working together
- We care for every person knowing all are made in the image of God
Job Summary: Through a strong Christian worldview, the Resident Assistant (RA) is responsible for ensuring the safety and security of Crossroads and the general supervision of residents. The RA follows and enforces procedures and rules, while conducting him/herself in a courteous and professional manner at all times. Communicates meaningfully and discerningly with our resident population. The RA is responsible for the safety of the staff, residents, visitors, and volunteers of The City Mission (TCM) as well as TCM's physical property. The RA is a first responder to incidents involving resident, staff, and volunteers. Supervisory Responsibilities:
Essential Job Functions: Ensures Safety and Security
- Maintains the safety & security of Crossroads- all people and property - by following procedures and enforcing rules and boundaries.
- Monitors resident activities throughout the building including resident living quarters.
- Responds to all incidents and emergency situations; de-escalating residents, calling for emergency aid or assistance from other staff.
- Performs physical rounds of buildings and property, enforcing rules, accessing help, or communicating concerns to the appropriate party.
- Performs searches of bags for inappropriate items, enforcing TCM policies with residents.
- Watches security cameras for irregularities, concerns, or problems, addressing them immediately.
Facilitates Meaningful Communication
- Communicates courteously and professionally with all callers, visitors, and residents.
- Answers telephones professionally and courteously, directing callers or taking messages as appropriate.
- Refers residents and callers to appropriate staff.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and needs with staff and management.
Other Responsibilities
- Documents all shift activities, including incident reports and resident behaviors.
- Completes registration paperwork and reviews rules with new residents.
- Maintains safe and clean RA booth by complying with procedures, rules, and regulations.
RequirementsCompetencies:All StaffUnique for this JobSoftware SkillsSituational AdaptabilityAction OrientedMS Outlook - Email & Calendar (Basic)CompassionApproachabilityMicrosoft Teams (Basic)ComposureDecision QualityMicrosoft Word (Basic)People FocusProblem SolvingGeneral Computer Software (ex. Kronos, Relias, etc.) (Basic)Communicates EffectivelySafety and SecurityEducation/Experience:
- High school diploma or GED required.
- Experience working with individuals in crisis is preferred.
- Experience in de-escalation and crisis management is preferred.
Additional Eligibility Qualifications:
- Flexibility to work additional and various shifts.
Essential Physical and Mental Functions:
- Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).
- Climb stairs.
- Constantly bend/twist at waist/knees/neck to perform various duties.
- Lift, carry, or move 40 pounds.
- Constant use of both hands, fingers, and arms in reaching/handling/grasping.
- Lift both arms over the head, holding items overhead.
- Operates a computer as needed.
- Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.
- Constant use of hearing (correctable hearing to normal level required) for day-to-day job functions.
- Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones.
- Work in various environments including adverse outdoor conditions such as cold, rain or heat.
- Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
- Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
- Must be able to handle pressure of constantly working with individuals in crisis.
- Must be able to handle pressure of interruptions in daily activities.
- Subject to excessive noise.
Spiritual Requirements:
- Professes Jesus as Lord and Savior
- Believes the Bible to be the inspired, infallible, & ultimate authoritative Word of God (II Timothy 3:16; II Peter 1:21)
- Patterns life after the example of Jesus and the commands and principles found in the Bible - consistent with TCM's doctrinal statement, statement of faith, and lifestyle principles
- Desires to serve the Lord
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.