Job Overview:
- Schedule: Full time, regular, 35 hours per week
- Daytime, evening, and overnight shifts available
- Relief Position: This post requires the flexibility and dependability to cover a second shift in the instance of a call out or no show (face-to-face relief)
- Location: Fully onsite in the Lower East Side
- Pay: $22 an hour, non-exempt
Job Summary:The Resident Assistant plays an intricate role within our 24 hour/7 day a week shelters to ensure the safety and security of the facilities as well as the residents, team members, property. The Resident Assistant needs to be flexible working various shifts and will be responsible for supporting residents daily working closely with the operations and social service teams to meet contractual obligations to fulfill the programs' core purpose, values, and vision statements.Required Certifications:
- Must have security license upon hire
- Must have or obtain First Aid, CPR, and F-80 (Certificate of Fitness for Coordinator of Fire Safety and Alarm System) certifications within 3 months of employment
- Must have PPD clearance within 3 months of employment
Qualifications:
- High school diploma or equivalent required.
- Crisis intervention and de-escalation experience required.
- Demonstrated ability to provide services to clients with psychiatric and medical disabilities
- Appropriate verbal and written communication skills
- Computer system and software experience
- Ability to remain calm in stressful situations/environment
- Minimum of 2 years of experience working in the human services field, experience within homeless services a plus
- Bilingual (English/Spanish) preferred
Responsibilities:
- Create a welcoming environment while monitoring entrances of buildings to ensure safety and security. Manage and review daily sign-in sheet.
- Assist all program staff in conflict intervention and management of residents.
- Provide security and monitor all internal and external areas of the facility.
- Inform proper personnel when an incident occurs; maintain daily written logs and incident reports of shelter security activity.
- Assist residents in cleaning and prepping apartments while they are moving in and out of the facility.
- Provide assistance with building maintenance and cleaning, including snow removal as needed.
- Communicate with clients about the program's mission, structure, and approach to treatment.
- Provide and document relevant information about a client to program staff, record observable physical, mental, and behavioral changes in clients' condition.
- Proactively working to engage clients in the program, support opportunities for therapeutic recreation and socialization
- Conducting walkthroughs around the facility to monitor and provide security for all internal and external areas of the facility.
- Responding to crises; complete incident reports immediately following incidents or accidents
- Assist in serving meals to residents, maintain record of meals served and inform shift supervisor of problems with food delivery.
- Provide clerical support to operational and office team members.
- Foster seamless service provision across shifts
- Perform all other duties as assigned by supervisor.
Essential Physical Job Functions:
- Able to sit and stand for long periods of time as needed
- Able to climb several flights of stairs throughout the day
- Fully vaccinated against COVID-19
- Able to work onsite in the Lower East Side