Location: New Haven,CT, USA
Who We Are
South Oxford Management is a full-service property management company with locations in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are dedicated to offering an exceptional experience to our residents and team members. Our owners bring years of expertise in the industry to South Oxford Management, assuring quality in every aspect of our business. From asset management to leasing, we are passionate about making positive experiences for people. Putting people first is our mission.
When you join South Oxford Management, you become part of a team, where youre encouraged to learn, share ideas, and participate in team building and charitable activities.
How You Will Contribute
As a Resident Service Coordinator, you will orchestrate people, funding, and material to accomplish the goals of our communities. You will be dedicated to meeting the expectations of our shareholders and residents. You will establish and maintain impactful relationships with our customers while managing the priorities on site.
Things You Will Do
* Assist the team with all resident interactions related to maintenance and service requests.
* Foster an ongoing positive relationship with residents and deliver unsurpassed service to achieve resident retention goals.
* Enhance the living environment of the community through resident outreach, creative activities.
* Technical familiarity with different Social Meadia platforms
* Content creation strategy for the social media, promoting community and resident engagement strategies
* Organize and assist with vendor relations and scheduling and supply inventory management pertiaing to maintenance, and resident services
* Ensure timely production of quality rent ready units to include walking units to ensure rent ready status meets our standards
* Manage 3rd party vendors to define scope of work and conduct periodic quality control inspections
* Key Management
* Assist with notice to vacate walk through for punch items as it relates to move out inspections
* Respond and resolve escalated resident service issues as well as track and follow up on service and move in satisfaction.
* Collaborate with the team to identify and implement strategies to improve the quality of service.
* Assist with filing ePremium claims
* Promote community's rentable items and amenities to generate additional revenue and contribute to the income goals.
* Conduct routine site inspections to ensure that the physical aspects of the community meet established standards and implements corrective measures as necessary.
Things You Will Need
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