Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a skilled Resident Services Coordinator, for Santa Clara County sites.About The Role This position will provide resident services for residents living at Supportive Housing. This position will create a comprehensive on-site program that will include but not limited to case management services, linkage to referrals, crisis intervention, collateral with family and other support people, and on-going and regular opportunities for celebrations, socialization, and community building.The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees' efforts, seeks employees' input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. Abode Benefits and Perks:
- $28.85-$29.00 per hour DOE
- 100% paid medical, dental, vision benefits coverage for employees
- 32 Paid Time Off / Holidays per year
- Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
- 403(b) Retirement Savings Plans with Employer Match & Contribution Programs
- Professional Development Trainings, Leadership Academy Program, and Growth Opportunities
- Employee Recognition Program, Annual All Staff Gatherings and Holiday Parties
How You Make an Impact:
- Provide case management services, including rehabilitative services, brokerage, and collateral to participants.
- Complete assessment and case plans as needed.
- Perform mental status exams, as well as safety assessments that include suicide, homicide, and gravely disabled assessments with participants on an on-going basis.
- Provide crisis intervention.
- Facilitate psycho-educational, support groups, and other groups.
- Plan on-going celebrations and social opportunities for residents that promote community.
- Enter all data on time and correctly to support program evaluation and outcomes tracking. Produce monthly reports outlining activities with residents.
- Complete case notes and maintain files on services provided.
- Work closely with property management to resolve housing issues and help residents retain their housing.
- Create and develop a needs assessment for on-site activities and services. Based on information from the needs assessment, develop a comprehensive on-site program at 2nd. St. Studios Permanent Supportive Housing Units. Conduct on-going resident satisfaction surveys and needs assessment; modify program and services as needed.
- Partner and collaborate with John Stewart Co. providing property management support.
- Develop relationships with agencies in the community providing resources to residents.
- Attend clinical, administrative, and case conferencing meetings
- Assist the Clinical Manager as needed.
- Other duties as assigned.
How You Meet the Qualifications:
- BA/BSW degree from an accredited university required.
- Must possess 1 year of field experience working with people with serious mental illness, individuals with co-occurring disorders and complex health issues and/or the chronically homeless population.
- Understanding of the following evidence-based practices: Housing First, Motivational Interviewing, Harm Reduction, and Psychosocial Rehabilitation.
- Strong engagement skills. A willingness and ability to assertively create relationships with difficult to engage residents.
- Possess a working knowledge of Psychiatric Disorders and Chemical Dependency Disorders.
- Ability to build supportive and respectful working relationships with individuals diagnosed with a serious mental illness that instills hope and promotes self-determination using a strengths-based approach. Sensitivity to and understanding of the special needs of the homeless.
- Proven ability to work independently.
- Excellent verbal skills. Strong organizational, detail orientated, and time management skills.
- Possess an understanding of and practice cultural sensitivity through open dialogue and self-exploration with diverse groups, while providing direct services.
- Ability to effectively intervene in crisis situations, with de-escalation techniques.
- Proficient in Microsoft Office computer programs.
- Reliable transportation and proof of a valid and current California Driver's License and current insurance along with a clean DMV record required.
- Ability to work flexible hours, including some evenings.
Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice. Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)