Location: Amherst,MA, USA
Job Responsibilities
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB SUMMARY:
This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.
JOB DESCRIPTION
KEY RESPONSIBILITIES:
* Resident Satisfaction & Retention: Achieves the community's resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, addressing inquiries concerning rent and fee payments, and maintaining open lines of communication.
* On-Call Responsibilities: Provides on-call support as needed, responding to emergency or after-hours issues promptly to ensure minimal disruption to residents and property operations.
* Service Requests: Completes call-backs on all service requests within 24 hours to ensure resident satisfaction and follow-up on maintenance or other requests.
* Resident Communications: Develops, produces, and coordinates resident communications, including newsletters, surveys, lease violation letters, event invitations, and other necessary correspondence to keep residents informed and engaged.
* Resident Functions & Engagement: Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other community-building events as directed to foster a sense of community.
* Property Appearance & Maintenance: Evaluates the appearance and overall curb appeal, landscape, office environment, and vacancies on a daily basis. Ensures the leasing office, tour path, and model units are ready for show at all times.
* Courtesy Patrol & Valet Reports: Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary. Similarly, reviews Valet Living nightly reports and addresses any issues or violations that arise.
* Front Desk Communication: Monitors and responds to phone calls and emails received at the Front Desk, ensuring all inquiries are addressed in a timely and professional manner.
* Move-In Preparation: Prepares Community Access keys/fobs and other necessary move-in materials for new residents to ensure smooth transitions.
* Vendor Coordination: Assists with coordinating vendors and resident communication during emergency maintenance situations, ensuring clear and timely updates are provided to residents during emergencies.
* Resident Renewals & Lease Management: Manages resident lease renewals, ensuring timely communications and processing of renewal paperwork. Works closely with residents to answer questions regarding renewal options and terms.
* Landlord References & Documentation: Provides landlords and property management references for residents when requested, ensuring accurate and professional documentation of tenancy history.
* Social Media & Online Presence: Manages the community's social media accounts, ensuring up-to-date and engaging content that reflects the property's culture and values. Regularly monitors and responds to comments, inquiries, and messages across platforms.
* Review Monitoring & Response: Monitors online reviews and responds to resident feedback in a timely, professional, and constructive manner, addressing concerns and highlighting positive experiences to enhance the community's reputation.
* Additional Duties: Performs other duties as assigned by management to support the smooth operation of the community and to meet operational and resident satisfaction goals.
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The hourly range for this position is $24.00 - $29.00.
Additional Compensation:
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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