Resident Tech Support Specialist
: Job Details :

Join our dynamic IT team! You can make a difference in the lives of our residents by providing day-to-day technical support and more. We are searching for additional team members who appreciate a cooperative leadership style and a commitment to excellence.Our ideal team member brings a mindset for service, teamwork, and a strong desire to learn and perform the right actions for the situation. They have a resident centered care focus and are comfortable working with a diverse group of coworkers. A willingness to learn and make a conscious choice to be positive daily is a must.Earn a competitive wage based on experience.Additional compensation includes:* Hourly employees:* 1.5x Holiday Pay* 1.5x Overtime Pay for every hour worked over 40 hours per week* Full-time employees:* Generous PTO beginning with a maximum of 104 hours annually* Benefits: Medical, Dental, Vision, Life, STD/LTD, Supplemental: Accident/Cancer/Critical Illness, Legal Resources, and Identity Theft* Tuition reimbursement: up to $5,250 annually for qualifying coursework* All employees:* 401k with company match* Educational Partnership Discounts: South University, ECPI, Regent University, St. Leo University, and Colorado Christian University* Referral Bonus for new employee referrals that join our team* Star Employee Recognition Program including monetary awards* Employee Assistance Program (EAP)Position Summary: The Resident Tech Support Specialist is responsible for reviewing, analyzing, and evaluating resident-facing information technology systems/devices as well as the day-to-day technical support for residents. This position responds to problems and complaints from residents regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, IT Support Analyst - Resident provides feedback and insight for improving technologies to avoid problems in the future or to improve technology-related performance for residents. A typical day includes managing work orders for TV, Internet, and Tech Support, visiting resident sites when technical issues cannot be resolved remotely, ensuring all time related to work orders is accounted for and billed appropriately, and reaching out to vendors such as Cox for any service/hardware related issues. Also handles all move-ins / move-outs setups for Cox, submits trouble tickets with third party vendors (Cox, Vicom, etc.). This position reports to the Director of Technology Operations.Education and/or Experience: Associate degree from an accredited school or a minimum of 3 years of equivalent experience.* Great organizational and interpersonal skills* Very detail oriented and a quick learner* Ability to multi-task and prioritize* A+ Certification or equivalent* Bachelor's degree in a related field is a bonus, but not requiredSpecifically requesting:*

Experience supporting Windows, Mac OS, Android and iOS operating systems* High level of proficiency in Microsoft 365* Foundational knowledge of modern network architecture* Foundational knowledge of Azure AD is additional benefit* Experience/knowledge in setting up TVs, computers, printers, smart-devices, etc.* Experience using and managing ticketing systems* Ability to create and deliver training to end users (seniors in particular) on multiple technologies and systems* Strong troubleshooting skillsResident Tech Support SpecialistOur vision at Atlantic Shores is To be a neighborhood where people want to live and work. Located in Virginia Beach, we are an award-winning continuing care retirement community serving ages 55 and up. We live our mission of being a welcoming neighborhood promoting active lifestyles in a community which ensures freedom, dignity, wellness, independence and security for all residents and staff.Our Core Values include:* Service to others* Culture of Trust/Honesty* Leadership to Grow* LoyaltyWhy choose us? For a rewarding opportunity.We are looking for people who have a heart full of compassion, people who are warm and kind. Here at Atlantic Shores, you will have the opportunity to make a wonderful difference in someone's life every day. Employment with Atlantic Shores comes with great benefits - with the flexibility to choose the health and welfare plans to best meet your needs.Hospitality PromisesAtlantic Shores Cooperative Association fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:* We greet you warmly, by name and with a smile.* We treat everyone with courteous respect.* We strive to anticipate your needs and act accordingly.* We listen and respond enthusiastically in a timely manner.* We hold ourselves and one another accountable.* We make you feel important.* We embrace and value our differences.* We ask, Is there anything else I can do for you? * We maintain high levels of professionalism, both in conduct and appearance, at all times.* We pay attention to details.Wellness FocusAtlantic Shores Cooperative Association employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents' wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.