Who Are We?JP Mascaro & Sons is a locally owned and operated private family-owned company who has been experiencing record growth and success. In 1964, it started with one truck. We have grown into one of the largest most successful fully integrated solid waste companies serving the mid-Atlantic area. We started with a business plan 1964 that remains unchanged today: serve your customers well, treat your employees as family, and work hard. Come Join Our Family!Our Corporate Division, located in Audubon, PA, is currently searching for a dynamic Residential Customer Service & Billing Representative!What You Will Do:
- Answer customer service inquiries and concerns by phone and email
- Billing for residential customers for all affiliated divisions
- Post customer payments received including cash, checks and credit cards by phone or on-line
- Set-up new accounts per Township, Divisional or individual customer request
- Monitor and execute any changes needed on accounts including cancelations, credits and/or rate changes
- Interact with affiliated divisions to communicate accounts needed to be placed on hold or reactivated
- Communicate with collection agencies with regard to adding and removing accounts
- Send out Customer statements and Collection letters as required
- Special projects and other job duties as assigned
You Have:
- Prior customer service experience
- Familiarity with standard billing practices and procedures
- Strong interpersonal skills
- An eye for detail and organization
- Experience with Microsoft Suite
- Familiarity with basic office equipment such as copiers and scanners
- A high school diploma or higher degree
We Offer:
- Competitive Salary
- Health Insurance
- Life Insurance
- 401K with Company match
- Eligible for Annual Bonus
- A fun, family environment
- and much more!!
For over 40 years, our motto has been If it's service, it's us . We cannot meet the goals of our company if we do not satisfy our customer's needs first. Our existence is dependent upon them. Our employees are our greatest asset. We invest in the growth and success of our employees. For more information about J.P. Mascaro & Sons, please visit our website at www.jpmascaro.comAn Equal Opportunity Employer! We prohibit discrimination and harassment of any kind based on age, race, color, sex, gender, gender preference, sexual orientation, national origin, religion, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local, state and federal laws. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact the Human Resources Department ONLY if you wish to request an accommodation. Resumes sent to this address will not be accepted.